Give shoppers a compelling reason to buy
Almost two-thirds of online shoppers say the cost of returns is their ‘top barrier’ to shopping more online.1
Online shoppers who have experienced an easy returns process are 30% more likely to purchase from that retailer again.1
Online shoppers buying fashion items are, on average, three times more likely to choose a retailer based on their returns policy.1
1 in 5
One in five online shoppers have not bothered to return an unsuitable item, opting instead to keep it or gift it.1
By simplifying returns, you can help:
Talk to an expert
Find out how we’re making eCommerce easy. Talk to your account manager or request a call back to speak to a business expert about how you could build customer loyalty with Easy Returns.
Give customers a compelling reason to buy
You can make returns easy and help give your customers the confidence to keep on shopping with you by offering:
- Frictionless returns with a simple online returns journey completed in just a few clicks
- A convenient drop off network with locations wherever your customer lives or works and available at a time that suits them
- Free returns, or returns at a simple flat rate price
- Printer-less returns such as those available through participating Post Offices and retail partners such as supermarkets or pharmacies
- A generous returns policy period, 30 days as a minimum
- Speedy refunds, either at the time your customer drops off their return or as soon as it gets back to you
- A high degree of visibility with notifications and tracking every step of the way
- Packaging that is easy to re-use for the return journey
All these features are supported by our Collect & Return service, which includes our network of over 20,000 locations all over Australia, some of which are 24/7 or have extended opening hours.
Get started now
You will need an eParcel contract to access this service.
Already have an eParcel contract? Register for your Easy Returns portal now.
No eParcel contract? If you send and receive over 2,000 parcels each year, see how eParcel can help you save on shipping.
Download our Delivery Experience Toolkit (PDF 4.9MB) for tips on setting up Easy Returns.