Provide your customers with delivery choices

Customers are influenced by convenient delivery options:


said delivery defines who they shop with.1


bought goods from one online merchant over another because of more convenient delivery options.1


abandoned a shopping cart because the delivery choices didn’t meet their needs.1


said a positive delivery experience encourages them to shop again.1

With Australia Post, you can provide your customers with multiple options, making it extra convenient for them to shop with you.


Our Collect & Return network provides over 5000 collection points,2 some of which are 24/7 or have extended opening hours, making it easy for your customers to collect near home, work or somewhere in between.


Delivery can be scheduled for a specific date, day of the week and/or time window. And if they want Express delivery, they’ve got it.


Your customers can give us the okay to leave their parcel in a safe spot at your home address , even if no one’s around to sign for it.3

Talk to an expert

Find out how we’re making eCommerce easy. Request a call back to speak to an account specialist about how you can help your customers get their deliveries sent to a free 24/7 Parcel Locker, Post Office, or participating retail store.4

Our nationwide network makes it convenient

Collect & Return includes our network of over 5,000 collection locations all over Australia, some of which are 24/7 or have extended opening hours:

  • 4,300+ Post Offices, some with extended opening hours or open on weekends
  • 400+ 24/7 Parcel Lockers
  • 500+ retail partner locations including supermarkets and pharmacies, many with extended opening hours5

How it works

You can provide your customers with the option to deliver to a Collect & Return location in your checkout. Simply use our widget or API to enable this.

The widget

This is suitable if you’re already using our Shipping APIs to access Parcel Post or Express Post and want an easy, out-of-the-box solution. With just a few lines of code required, you can be up and running in just a few days.

The widget allows you to add a simple search box into your existing checkout process and a map providing a list of collection locations and opening hours. Your customers can then pick their preferred location from the search results.

The selected location will be automatically populated in the delivery address fields in your checkout and you manifest your parcels as normal.


Choose this option if you’re already using our Shipping APIs to access Parcel Post or Express Post and want to customise the solution to suit your requirements.

You can use the API to retrieve the details of current locations on a daily basis and store them on your platform so they can be displayed in your own map or list format.

Your customers can then select their preferred location from your list.

For more technical details on all our delivery choices, visit our Developer Centre.

If you’re not already using our Shipping APIs, contact your Account Manager or call us on 13 11 18 for more information.

1 2017 State of eCommerce Delivery – Consumer Research Report, Metapack.

2 Terms and conditions apply. Collection time limits apply. Service only available at participating Post Offices and retail partners.

3 Terms and conditions apply. The service is only available for deliveries to an address that is accessible and to a requested delivery location where it is safe to leave parcels. Parcels that do not require a signature will be left in a place our delivery drivers deem to be safe.

4 Terms, conditions and collection time limits apply. You have 48 hours to collect your parcel from a Parcel Locker, 10 business days to collect from a participating Parcel Collect (Post Office) location, and 30 days from a PO Box. Size limits apply. View full terms and conditions.

5 Estimated number by end 2020 based on current roll-out programme.