27 August 2020
Victoria destined parcels
With the massive demand and current workforce capacity constraints in Victoria, we foresee an additional 3 day delay for deliveries in Victoria. This is both within and into Victoria.
10 August 2020
Last week, Victorian Premier Daniel Andrews announced that stage 4 restrictions would apply across Melbourne until 13 September 2020.
In line with these restrictions, from Tuesday 11 August, we're required to reduce the number of people in our metro Melbourne distribution facilities. This will be coupled with split shifts, allowing cleaning between shifts and adherence to a COVID Safe Plan. These restrictions do not apply to any of our operations and deliveries network in regional Victoria.
This will have an impact on our ability to service businesses who rely on us for their customers' online deliveries. It may also affect how fast we can deliver to the broader Australian community.
You may notice in the coming weeks, when tracking your parcels, that they are being processed and delivered from alternate locations. This is to ensure we keep moving items through our network as quickly as we can, whilst adhering to the stage 4 restrictions.
Our priority will be to make sure that essential services, such as medicine, are available to keep our most vulnerable members of the community safe.
Our Post Offices will remain open during this difficult time and our posties and drivers remain on the road.
While we're doing everything we can to deliver your online purchases as safely and quickly as possible, we hope you understand that these additional restrictions may cause further delays.
Thank you for your ongoing support and patience during this challenging time.