Terms and Conditions

Terms and conditions

Read the fine print, for everything you need to know about Shipster.

Shipster Subscriber Terms and Conditions

Welcome to the terms and conditions (Terms) for Shipster. These Terms are between you and Australian Postal Corporation, a body corporate established pursuant to the Postal Services Act 1975 (Cth), the existence of which is confirmed by section 12 of the Australian Postal Corporation Act 1989 (Cth) and/or their affiliates (“Australia Post/ we”), and they govern our respective rights and obligations. The Terms, together with the documents incorporated into it, constitute the entire agreement between you and Australia Post related to your Shipster subscription.

Please note that your use of the Shipster website and Shipster subscription are also governed by the agreements listed and linked to below, as well as all other applicable terms, conditions, limitations and requirements on the Shipster website, all of which (as changed over time) are incorporated into these Terms. If you sign up for a Shipster subscription, you accept these terms, conditions, limitations and requirements. Please read these Terms carefully:

Shipster is a shipping subscription program for Australian consumers, where participating merchants will provide shipping free of charge on eligible purchases and other benefits that may apply from time to time, to Shipster subscribers. Other participating service providers may also offer various other benefits to Shipster subscribers from time to time. The terms and conditions associated with these service provider promotions (Promotion Terms) can be found below. Shipster subscription is available nationwide but certain geographical restrictions may apply to promotional activities from time to time, as set out in the Promotion Terms.

Free trial offer

  • Upon signing up to Shipster, you will receive the service for free for the first two months (Trial Offer).
  • Regardless of when you sign up, you will not be charged until after your Trial Offer has concluded. At the end of this two month period, you will be automatically rolled over onto a month-to-month subscription to Shipster, which will continue until you cancel your subscription by contacting the Service Centre and the Service Team can process the cancellation.
  • The availability of the Trial Offer is subject to the Fair Use Policy.

Month-to-month subscription

  • Following the Trail Offer, your subscription to Shipster will continue month-to-month until cancelled.
  • As you can sign up to Shipster at any time and the date you sign up will be your monthly billing date. At the end of each monthly subscription period, your subscription will automatically roll over to the next month, unless you cancel your subscription by contacting the Service Centre, or by logging onto Your Account.
  • If you do not cancel your subscription before midnight the night before your monthly subscription is due to roll over, you authorise us to charge your next month's subscription fee to your nominated payment method.

Free shipping

  • You shall only receive free shipping for purchases made from merchants that participate in Shipster program.
  • Merchants that are participating in Shipster program are responsible for providing free shipping on eligible purchases and are solely liable if they do not provide free shipping on eligible purchases to you. We accept no liability in these circumstances.
  • To qualify for free shipping under the Shipster program:
    • you must sign up or have an already registered MyPost Account;
    • you must pay the subscription fee; and
    • purchases must:
      • be a minimum basket spend of $25 in total value per transaction (this excludes, for the avoidance of doubt, any shipping charges that would otherwise apply); and
      • have a total shipping charge (that would otherwise apply) of under $20.
  • Free delivery is available nationwide.
  • If only some items in your order are eligible for Shipster, you may be required to pay applicable delivery charges for the ineligible items as determined by the participating merchant. Australia Post accepts no liability for charges made by participating merchants.
  • As a member of Shipster, you may be eligible to receive free express shipping on eligible purchases from certain participating merchants. Please see the Express Shipping Terms for a link listing the participating merchants, if any, and the conditions that apply. This list of participating merchants and the conditions contained therein may be subject to change. You acknowledge and agree that what constitutes “free express shipping” may differ between the participating merchants. We accept no liability in relation to this offering except as otherwise set out in there Terms.

Other limitations

  • We reserve the right to accept or refuse any subscription in our discretion. No subscription fee will be payable if a subscription is refused by us in accordance with these Terms.
  • You may not transfer or assign your Shipster subscription or any applicable Shipster benefits, except as allowed in these Terms. Households may use a single Shipster account for purchases from family members living at the same address, but the account cannot be shared outside a household.
  • Only individuals can be subscribers to Shipster program. Businesses, business groups, organisations, charities and government bodies will not be accepted into Shipster program.
  • Subscribers are limited to only one Shipster subscription/membership per individual.
  • Items purchased via Shipster must be for personal use only and may not be purchased for the purpose of resale, business or commercial use, rental, or to ship to customers or potential customers.
  • Items purchased via Shipster must be tangible goods. For the avoidance of doubt, non-tangible purchases such as downloads do not qualify.
  • You must not use Shipster subscription for any activity that breaches any law or regulation or in any way that infringes the rights of another person.
  • Australia Post does not take title for any items purchased through Shipster. Rather, title for each item you purchase will pass directly from the merchant to you.
  • Please refer to our Fair Use Policy to review any further restrictions that may apply.

Shipster Website Terms and Conditions

The Terms of Use of this Australia Post website include these Terms and Conditions, the Privacy Policy and any other terms and conditions that appear in or are linked to the Australia Post website (Additional Terms and Conditions).

These Terms and Conditions govern your use of, and access to, this Australia Post Web Site.

While Australia Post endeavours to take reasonable care in preparing and maintaining the information on this website we do not warrant the accuracy, reliability, adequacy or completeness of any of the website content. You acknowledge and accept that the website content may include technical inaccuracies and typographical errors. The website content is subject to change at any time without notice and may not necessarily be up to date or accurate at the time you view it.

It is your responsibility to enquire with us directly to ensure the accuracy and currency of the material or information you seek to rely upon. To the extent permitted by law, including the Competition and Consumer Act 2010 (Cth), Australia Post disclaims all liability for loss directly or indirectly arising from your use of or reliance on the website and the website content.

Australia Post does not guarantee that access to the Australia Post website will be uninterrupted or that the website is free from viruses or anything else which may damage any computer which accesses the Australia Post website or any data on such a computer.

Shipster Fair Use Policy

The Terms of Use of this Australia Post website include these Terms and Conditions, the Privacy Policy and any other terms and conditions that appear in or are linked to the Australia Post website (Additional Terms and Conditions).

These Terms and Conditions govern your use of, and access to, this Australia Post Web Site.

This Fair Use Policy forms part of the Shipster Subscriber Terms and Conditions, available above. Terms used in this Fair Use Policy have the same meaning as in the Shipster Subscriber Terms and Conditions.

Australia Post may change this Fair Use Policy from time to time with prior notice to you by posting revisions on the Shipster website.

Shipster Promotion Terms

  1. These Promotion Terms apply to certain promotional offers, as defined below or on the landing page of the relevant promotion (each a Special Offer).
  2. All Special Offers are subject to availability and may be withdrawn or amended without notice. Unless specified otherwise, the Special Offer has no cash alternative.
  3. Promotional codes, promotional credits and vouchers have no cash redemption value and are not transferable or assignable.
  4. The Special Offers are only redeemable by Subscribers that have a current and valid Shipster subscription.
  5. The Special Offers are subject to time limitations.
  6. The Subscriber Terms and Conditions apply.

  1. The Deliveroo Special Offer defined below is offered by Deliveroo Australia Pty Ltd 73 607 915 640 (Deliveroo).
  2. The Deliveroo Special Offer is available to Subscribers after signing up to Shipster.
  3. The Deliveroo Special Offer cannot be used in conjunction with any other offer from Deliveroo.
  4. The Deliveroo Special Offer is available to new and existing Deliveroo users.
  5. Australia Post makes no promises or representations, and accepts no liability, in relation to the availability of Deliveroo including the website functionality, the quality of the Service, or goods or any products prepared, packaged or delivered or any other thing whatsoever including the availability and scope of delivery locations. You acknowledge and agree that although your Shipster subscription may entitle you to nationwide free shipping on eligible purchases, the Deliveroo Deliveries may not be available on the same basis.
  6. Your entitlement to the Deliveroo Special Offer will be determined by the date upon which you sign up to Shipster.
  7. You will receive the applicable number of “Vouchers” from Australia Post, being electronic document or code that will enable you to redeem the Deliveroo Special Offer. You will receive the Vouchers by email and such Vouchers will contain a code to be applied at the checkout when ordering a delivery from Deliveroo via the mobile app or website.
  8. You will receive one Voucher per calendar month for a free Deliveroo delivery (being the delivery by Deliveroo of food and beverage) (Deliveroo Deliveries) on Eligible Orders (defined below at clause 9) upon signing up to Shipster. Each Voucher received in a given calendar month will be valid until the end of that calendar month (with a five day grace period). The first Voucher will be issued after the Subscription Fee payment for the Christmas Launch is processed. If applicable, subsequent Vouchers for the Christmas Launch period will be issued on the first Business Day of the next calendar month.
  9. In order to be eligible for the Deliveroo Special Offer:
    1. you must be a Subscriber to Shipster;
    2. the purchase must be made using Deliveroo's online website or mobile shopping application;
    3. you must meet the Minimum Basket Spend (defined in clause 10 below); and
    4. you must not have already obtained two or more free separate Vouchers in a calendar month (Eligible Order).
  10. The Minimum Basket Spend is $25. The use of the Voucher will remove the $5 delivery fee that is usually applied to Deliveroo orders that meet the Minimum Basket Spend.
  11. All Deliveroo Deliveries used under the Deliveroo Special Offer is subject to Deliveroo Terms and Conditions which are available at: https://deliveroo.com.au/legal and the Shipster Fair Use Policy.

Express Shipping Terms

You may be eligible to receive free express shipping on eligible purchases from certain participating merchants. Please see below for a list of the participating merchants, if any, and the conditions that apply to this offering. This list of participating merchants and the conditions contained therein may be subject to change.

You acknowledge and agree that what constitutes “free express shipping” may differ between the participating merchants.

For the avoidance of doubt, Australia Post accepts no liability in relation to this offering except as otherwise set out in the Subscriber Terms and Conditions.

Hairhouse Warehouse Online Pty Limited (HW) is currently offering free "express shipping" on eligible purchases to Subscribers. For the purposes of HW's offering, "express shipping" covers items purchased online two (2) to three (3) days from the date of dispatch, excluding dangerous goods (for example, nail polish, hair colour, aerosols). The terms relating to HW's express shipping processes can be found here.