PUBLISHED 7 APRIL 2021

Note: This feature is only available for Australia Post and StarTrack customers.

Before you import shipments into Parcel Send, take a moment to set up your preferences. This is optional, but it will make importing shipments in the future faster and easier.

If you want to try importing a CSV before configuring your preferences, skip to Create your CSV file.

On this page

Autocorrect minor mistakes in your CSV file

Autocorrect uses pre-set rules to automatically correct minor mistakes in CSV files. You can choose which autocorrect rules to apply to CSV imports, and which to leave off.

Autocorrect should be used carefully – some rules can cause important details to be removed. For example, if delivery instructions were truncated for a StarTrack shipment, the wording:

“Leave at main admin building. Door is upstairs at block 4, level 2”

could be shortened to:

“Leave at main admin building. Door is upstairs at”

To turn on autocorrect for CSV imports

  1. Go to Settings > CSV Imports.
  2. Tick the autocorrect rules you want to use.
  3. Click Save.
Field name Autocorrect rule
Contact name

Autocorrect rule

Truncate to the maximum allowed length of 40 characters
Business name

Autocorrect rule

Truncate to the maximum allowed length of 40 characters
Delivery/Special instructions

Autocorrect rule

Truncate to the maximum character length allowed
Parcel contents

Autocorrect rule

Truncate to the maximum allowed length of 40 characters
Address

Autocorrect rule

Where there is a mismatch between the entered state, suburb, and postcode, but 2 of the 3 fields match, the mismatched field will be corrected.

This allows for common mistakes to be corrected, for example:

  • ‘Mount Druitt, 2770 NSW’ being spelled with ‘Mt’ instead of ‘Mount’
  • ‘Richmond, 3121 VIC’ being confused with ‘Richmond, 5033 SA’ or ‘Richmond, 2753 NSW’.
Email address

Autocorrect rule

Invalid email addresses will be deleted.

If a tracking email is requested, an invalid email address must be manually corrected.
Phone number

Autocorrect rule

Australian phone numbers in international format have the ‘+61’ replaced with a ‘0’.

For example, +618 9453 7111 would be changed to 08 9453 7111.

Autofill empty fields in your CSV file

You can apply your shipment defaults to the shipments you create via CSV import.

Shipment defaults automatically fill in new shipments with certain pieces of information, like weight, shipping method or length.

For example, if you regularly send 5kg bags of bread flour by Express Post, you could use shipment defaults to automatically enter 5 kg in the Weight field and select Express Post in each new shipment you create.

When you create new shipments by importing a CSV file, your shipment defaults will be applied to any relevant fields that you leave blank in the CSV file – but they won’t overwrite fields that contain data.

To create shipment defaults

  1. Go to Settings > Shipments and choose either Within Australia (Australia Post and StarTrack) or International (Australia Post only).
  2. Enter the details you’d like to have autofilled in new shipments.
  3. Click Save.

To apply shipment defaults CSV file imports

  1. Go to Settings > CSV Imports and tick Yes, use my shipment defaults for my CSV imports.
  2. Click Save.
  3. Leave the relevant fields blank in your CSV file.
    When you import your file, the shipment defaults will be applied to the blank fields.

Note: Import defaults are only applied to empty fields in your CSV file.  

Step 2. Create your CSV file

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