Note: This feature is only available for Australia Post and StarTrack customers.

To upload your CSV file and import your shipments

  1. From the + New drop-down menu in the top left, choose CSV import
  2. Click Choose file, select your CSV file, then click Open.
  3. Click Upload and wait while your file is processed.
  4. Review the Pre-import file check. You’ll be able to edit and fix your shipments after you import them, or you can choose to cancel the import and edit your CSV file directly.
    You’ll be notified when shipments will be:
  • Imported as complete
  • Imported as incomplete
    (you'll need to complete these after importing them)
  • Autocorrected
  • Imported with errors
    (you'll need to correct these after importing them)

Click the arrow to the right of each item to expand the details.

Only the first 20 checks of each type will be shown on your screen – you can view the full list by clicking Download pre-import file check report.

The pre-import file check screen shows a red exclamation mark next to text that says ’2 shipments will be imported as incomplete’ and a green tick next to text that says ’1 shipment is complete’. Below that is text that says ’3 of 3 shipments will be imported’.
The pre-import file check showing an alert for incomplete shipments, and a green tick for complete shipments.

5. Click Import shipments and wait while your shipments are imported.

6. Once your shipments have been imported and created you’ll see a success message on the Shipments screen.
Any shipments that need correction will be marked with a red ‘incomplete’ icon, and any shipments that have been autocorrected will be marked with an orange ‘corrected’ icon. It’s a good idea to check the autocorrected files to make sure their data is correct.

The shipment screen shows a green banner which says ’Success! 3 shipments have been imported. 3 of these shipments are incomplete and require correction.'
The success message on the shipments screen

7. If any shipments had errors and weren’t imported, correct these in your CSV file and remove any shipments that were already imported. If you don’t remove the shipments that were already imported they’ll be imported again, creating duplicates.
Repeat steps 1–6 to import your remaining shipments.

Incomplete and autocorrected shipments

When certain data is missing from your CSV file you’ll still be able to import your incomplete shipments, but you’ll need to complete them before you can print your labels. They’ll be marked with a red triangle symbol with an exclamation mark.

Open the shipment and fill in any incomplete fields, then save the shipment.

You can print labels for autocorrected shipments without editing them, but it’s always a good idea to double check them to make sure their data has been updated correctly.

The shipments screen shows a list of shipments. One shipment has an orange magnifying glass icon on the right-hand side, showing that this shipment has been autocorrected and needs to be checked. One shipment has a red exclamation mark on the right-hand side, showing that this shipment is incomplete and needs to be completed.
The shipments screen shows icons on the right-hand side, letting you know which shipments need attention.

You can also filter shipments by status, making it easier to find and update incomplete or autocorrected shipments.

The shipments screen shows a search bar at the top. Below the search bar the filters have been expanded and there are ’Date from’ and ’Date to’ fields, and a ’Status’ drop down with the options ’All’, ’Completed’, and ’Incomplete’.
Click ’Filter’ to open the filters below the search bar and refine your results.

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