Unsafe deliveries

Last financial year (FY20), our posties reported 1,032 incidents involving dogs – that’s almost four incidents every workday. 192 required medical intervention.

While some injuries are related to dog bites, the majority are related to falls when a postie on a bike tries to avoid a dog or a dog comes into contact with the bike.

Where did these incidents occur?

41%

On the footpath
 

22%

At the front door

17%

At the letterbox
 

16%

In the front yard

3%

On the road
 

We need your help!

We provide dog safety training to educate our posties on canine behaviour and help minimise their risk of being attacked. But we also need your help to keep our posties safe.

With the huge growth in online shopping, we’re delivering a lot more parcels than ever before. That means our posties and delivery contractors don’t just need to access your letterbox – they often need to enter gates and approach front doors to complete their deliveries.

If they don't feel confident accessing your letterbox or front door safely, they may not be able to deliver your mail.
 

What you can do

Help to protect your pets, your postie and your neighbourhood with these preventive measures.

  • Place your dog in a separate room or restrain it with a leash when we arrive at your front door.
  • Don’t let children answer the door as dogs can push or charge out.
  • Give your dog a toy or treat to distract them when the delivery arrives.
  • If you can’t restrain or confine your dog, consider installing a large, secure letterbox on your property for parcel deliveries.
  • If your dog is outside, make sure it’s securely away from the letterbox or front door.
  • If you’re out and about with your dog, use a sturdy lead to restrain it.

Why it's a good idea to secure your dog

  • You may think your dog wouldn't hurt anyone. But our posties don’t know that and might be concerned about approaching an unrestrained dog.
  • If your dog isn’t restrained, incidents can happen, especially when you’re not at the premises.
  • Motorbikes and other vehicles can excite or aggravate dogs. If your dog is loose, it may want to chase your postie – and that can put them at serious risk.
  • Problems can also occur when trying to deliver to your door. We've seen dogs lunge at their postie or driver when their owner is with them.
  • Local council rangers across Australia pick up hundreds of lost dogs each year. Some never find their way back home.