At Australia Post, we are committed to a sustainable future. To continue to deliver for all Australians, Australia Post needs to modernise its business to ensure long-term sustainability – financially, socially and environmentally.

In March 2023, the Australian Government released a Discussion Paper and gave Australians an opportunity to have their say on what they want out of their national postal service. That consultation process is now closed and public submissions have been published.

The review focused on three areas as a priority for modernising Australia Post: Letter pricing, letters delivery, and our retail network. We support the Government’s proposal that modernisation options adhere to the following principles:

  • Australia Post remains in full public ownership, providing a universal and equitable service that meets the needs of Australian people and businesses.
  • Australia Post remains financially sustainable, investing in its networks, services, and people to support improved national productivity and supply chain resilience.
  • Postal services support Australia’s digital economy, particularly as a critical enabler of the growing eCommerce market.
  • Maintenance of appropriate coverage of the Post Office network, particularly in regional areas, and supporting the financial sustainability of Licensed Post Offices and Community Postal Agents.
  • Reducing Australia Post’s operating cost in delivering regulated letter services, freeing up delivery and processing resources to support parcels delivery to respond to increasing demand and consumer expectations. 

Did you know

  • Australia Post is completely self-funded and receives no Government assistance. 
  • Every year it costs Australia Post more to deliver less. In the 2008 financial year, Australian households were receiving nearly nine letters every week. Now, they’re receiving just over two a week.
  • Over the past three financial years , Australia Post has invested more than $1 billion to meet the changing needs of  customers and the community, and saved $750 million through business efficiencies. Despite this, losses in the Letters business continue to grow, rising 24 per cent to $255 million last financial year.
  • The number of Australians visiting a Post Office for retail transactions is rapidly declining as more people preference digital or cashless services. The retail footprint is one of the largest and geographically dispersed networks in Australia, spread across more than 4,300 locations. 

Frequently asked questions