Australia Post is part of every community across the country. Our role goes beyond delivering letters, parcels and services to helping people connect with each other, both at home and abroad. Through our programs and partnerships, we’re able to support those who need our help and make a difference in their lives.

We're helping Australians...

Stay mentally well

Taking care of your mental health means doing what helps you stay well, recognising when you need help and knowing where to turn to for support.

We’re committed to helping Australians stay mentally well by:

  • building community connections
  • normalising conversations, reducing stigma and encouraging positive action around mental health
  • increasing awareness and access to early intervention support services

Our main focus is on prevention and early intervention by equipping Australians with the right knowledge and skills to look after their own mental health and wellbeing.

 

Improve children's literacy

Giving all Australian children wider access to resources will help improve their literacy skills and open up a world of opportunities.

We’re working alongside communities, carers and children’s literacy experts to make sure all children – particularly those who are vulnerable – have easy access to books and literacy materials for a better future.

We’ve partnered with the Indigenous Literacy Foundation (ILF) to ensure children in remote Indigenous communities are given the opportunity to develop their literacy skills.

Prepare for, respond to and recover from disaster

Our presence in more than 4,000 Australian communities puts us in a position to help them prepare for, respond to, and recover from disasters both big and small.

We commit to stand by these communities and support where we can to help people get back on their feet.

We support the Australian Red Cross Disaster Relief and Recovery Fund by taking donations at participating Post Offices in times of need.

Keeping communities connected

Tough times often lead to stronger community connections and it’s heartening to see communities come together to support one another.

If you’re looking for a way to help your local community during this time, in particular those who may be isolated due to COVID-19, here are some things you can do:

  1. Download, print, add your details and distribute this flyer to offer help to your neighbours. Only offer to help as much as you can, you need to keep yourself well too.
  2. Write a letter to someone – it might be an elderly relative, a friend self-isolating, or just a message of joy to people in your community.
  3. You don’t have to go it alone. Hard times often take an emotional toll, and talking to someone may make a difference. Here’s some of the organisations you can speak to:
    Beyond Blue – Trained mental health professionals 24/7. Call 1300 22 4636 or visit beyondblue.org.au.
    Lifeline – Trained professionals providing 24/7 crisis support and suicide prevention. Call 13 11 14 or visit lifeline.org.au.
    Kids Helpline – 24/7 phone and online counselling service for young people aged 5 to 25. Call 1800 55 1800 or visit kidshelpline.com.au.
  4. Follow World Health Organisation guidelines around hand hygiene, keep a distance of 1.5m from others and don’t offer to help if you believe you're unwell.
  5. For the latest health information visit the Department of Health website.

Connecting with the community

We’re committed to keep working with the community as our business changes.

By listening to their views and ideas through our Community Stakeholder Engagement Program, we’re able to find new ways to shape our future.

We also hold regular meetings with local community stakeholders via our Online Community Platform as another way of keeping in touch with them.