Giving practical support
Giving practical support
Our commitment to supporting Australian communities in times of disaster is brought to life through our national partnership with Australian Red Cross.
Since 2019, we’ve offered free mail redirection services to thousands of Australians who have been unable to return home because of a disaster, and we’ve collected more than $1.8 million in donations for Australian Red Cross. This has allowed Australian Red Cross to provide comfort and care to impacted communities during a disaster and to support their recovery.
Together, we aim to provide more people with the resources to prepare for disasters – because we know that the more prepared you are, the quicker the recovery is.
Helping children prepare for disaster across Australia
Helping children prepare for disaster across Australia
Through the Pillowcase Workshops, Australia Post and Australian Red Cross educate school children, who live in a high-risk area, about disaster.
Each student is given a pillowcase to decorate and take home, to start their personal emergency kit with their family.
The workshop aims to build community capability and resilience by:
- Helping children and their families prepare for a disaster by knowing what to pack in an emergency
- Reducing the impact and stress on children when thinking about disaster
- Supporting communities to understand the importance of being prepared for disaster.
Supporting communities when they need it most
Supporting communities when they need it most
Encouraging early preparation
Being as prepared as possible can make an emergency less stressful, give more control and reduce the impact on you and your family. Here are some ways that can help you prepare:
- Download the Australia Post Digital iD app to store all your important documents in one place.
- Access the evacuation checklist (PDF 188kB) we’ve created with Australian Red Cross.
- Download the free Australian Red Cross Get Prepared app for tips, checklists and tools for making an emergency plan.
- Access the Rediplan guide to help you plan and protect what matters most.
Providing access to services
Providing access to services
It’s important for communities to be able to access services and support when a disaster happens. We’re leading the way by:
- providing access to cash through Bank@Post
- offering identification verification and document renewal services
- providing temporary mail services such as pop-up Post Offices
- offering free 12-month mail redirection services and mail hold to impacted residents
Fundraising through our Post Offices
Fundraising through our Post Offices
Our people are at the frontline. They see and hear the impacts of disaster firsthand and want to help.
We’re proud to partner with the Australian Red Cross and, during times of disaster, accept over-the-counter donations at participating Post Offices.
These donations help Australian Red Cross to prepare people for emergencies, provide comfort and care during disasters, and support their recovery afterwards.
Donate to Australian Red Cross
Donate to Australian Red Cross
Your donation to Australian Red Cross Disaster Response and Recovery work will assist Australian Red Cross teams provide relief and recovery assistance to local communities when emergency strikes.
Are you a business owner?
Are you a business owner?
Help prepare your business with our disaster readiness guide, developed with Australian Red Cross.
How we help communities together
How we help communities together
When extreme weather is the new norm
When extreme weather is the new norm
Our people, Glyn and Matthew, know firsthand the impact disaster can have.
Having recently experienced the flooding in Lismore NSW they know recovery takes time and community spirit.
Three things to do to prepare for a disaster
Three things to do to prepare for a disaster
We know from our partner, Australian Red Cross, that being prepared can make a huge difference to the ability to cope with a disaster.
Australian Red Cross Recovery Officer and Woodburn NSW local, James Wallace, shares his top three tips.
