Travel Insurance

Determining which travel insurance policy cover for you depends on various factors, including your budget, preferences, the value of your belongings, the duration of your trip, the destinations you'll be visiting and any activities you plan to participate in during your travels.

Australia Post offers a range of travel insurance options designed to cater to different travel styles and budgets: International Comprehensive, Basic International and Domestic, all offering Annual Multi-Trip travel insurance options. Compare these plans to see which is suitable for your trip.

Additionally, if you have any pre-existing medical conditions, you can complete an online medical assessment when you obtain your online travel insurance quote. While we automatically cover numerous medical conditions (subject to the criteria outlined in the PDS), others may require a medical assessment or payment of an extra premium.

To help you select which Australia Post travel insurance cover may be appropriate for your needs, we recommend you carefully review the Product Disclosure Statement (PDS).

Australia Post offers a range of travel insurance options to cover you during your journey. The general benefits and cover options vary depending on the selected policy. Interestingly, the Australian Government has noted that more than 90% of travellers will seek out insurance covering them for cancellation and medical expenses caused by COVID-19. Australia Post travel insurance plans include specific COVID-19 benefits.⁴

With Australia Post insurance plans, your cover includes:⁵

• Overseas medical and dental expenses: Provides benefits for overseas hospital, medical, surgical, nursing, ambulance and emergency dental expenses, including cover for COVID-19-related medical expenses.
• Additional expenses: Provides benefits for additional accommodation and transportation expenses resulting from specific occurrences such as sickness, natural disasters, loss of travel documents and strikes.
• Amendment or cancellation: Includes benefits for the cost of rearranging or cancelling your journey due to unforeseen circumstances outside your control, such as illness, accidents or extreme weather conditions.
• Luggage and personal effects: Reimbursement for lost, stolen, or damaged luggage and personal items.
• Travel documents: Replacement cost cover for lost or stolen travel documents, passports, and credit cards.
• Rental car insurance excess: Rental vehicle excess charges incurred due to rental car damage or theft.
• Travel delay: Reimbursement for additional accommodation expenses if your scheduled transport is delayed over six hours.
• Accidental death and disability: Benefits paid in case of accidental death or permanent loss of sight or limb functionality resulting from an injury sustained during your journey.
• Personal liability: Cover for personal liability if your negligent act or omission during the journey causes bodily injury or property damage to others.

Limits, sub-limits, conditions and exclusions apply. For specific details and limits of cover, refer to Australia Post's Product Disclosure Statement (PDS).
 

Australia Post travel insurance does not provide cover for trip cancellations, travel changes or costs related to COVID-19. If you need to cancel or amend your trip due to COVID-19, your policy won't cover any associated costs. However, there are COVID-19 benefits⁴ provided by Australia Post travel insurance, including cover if you're travelling internationally and diagnosed with COVID-19 resulting in hospitalisation.

When planning travel arrangements, it's crucial to factor in the potential impact of COVID-19 and understand the extent of cover your insurance policy provides. The Australian Government reports that more than 90% of travellers seek insurance including cover for unexpected trip cancellation and medical expenses resulting from COVID-19.

Refer to the Product Disclosure Statement (PDS) to review the terms and conditions of your policy. If you have any questions, please contact us on 1300 728 015, 7 days a week (8am - 7pm Mon-Fri, 8am-7pm Sat, 10am – 3pm Sun).

Australia Post offers cover for certain pre-existing medical conditions, with some automatically covered (subject to the criteria outlined in the PDS) and others requiring a medical assessment and/or an additional premium payment. You can complete an online medical assessment when you obtain your online travel insurance quote.

Pre-existing conditions encompass diseases, illnesses and medical or dental conditions, plus physical defects that meet specific criteria including recent hospitalisation, medication requirements, ongoing treatment, specialist consultations, documented medical issues or pending diagnoses.

Please read the combined FSG/PDS (PDF 696kb) for definitions of existing medical conditions and any exclusions or conditions that may apply, or call us on 1300 728 015 for further guidance.