How it works
In an emergency?
We're here to help. Talk to our 24/7 travel emergency assistance team now.
What you'll need before you claim
To help us process your claim without delay, you'll need to have the following original documents ready:
- medical or dental reports
- police reports
- reports from your airline or transport provider, confirming your lost or delayed luggage
- any receipts or invoices (e.g. purchases) that support your claim
Depending on your situation, you may need to supply different types of documentation. Don't worry, we'll contact you to discuss any additional documentation we need.
Travelling again soon?
Frequently asked questions
This advice is general in nature, and doesn't consider your personal situation. You should consider your own needs and the Product Disclosure Statement (PDS) before making a decision to buy the product.
- Limits, conditions, exclusions and fees apply. Policies may not be available to all travellers. Australian Postal Corporation ABN 28 864 970 579 (AR No 338646) is the distributor of Australia Post Travel Insurance and is an Authorised Representative of Australia Post Services Pty Ltd ABN 67 002 599 340 (AFSL No. 457551). Insurance products are issued by Great Lakes Australia ARBN 127 740 532, ABN 18 964 580 576, AFSL No. 318603. Review your own needs and the relevant Product Disclosure Statement before deciding to buy this insurance. Download a copy of the combined FSG/PDS (548kb) here, or for our In-store international Travel Insurance policy download a copy of the $6 a day Travel Insurance Product Disclosure Statement (388kb) here or the $10 a day Travel Insurance Product Disclosure Statement (444kb) here, or contact us on 1300 728 015 or email firstname.lastname@example.org