How it works
What you'll need before you claim
To help us process your claim without delay, you'll need to have the following original documents ready:
- medical or dental reports
- police reports
- reports from your airline or transport provider, confirming your lost or delayed luggage
- any receipts or invoices (e.g. purchases) that support your claim
Depending on your situation, you may need to supply different types of documentation. Don't worry, we'll contact you to discuss any additional documentation we need.