How it works

Sometimes the best laid travel plans can go wrong. That's why we've made it easy to make a travel insurance claim with us. Once you've arrived home safely, simply choose the way you'd like to submit your claim with us:

What you'll need before you claim

To help us process your claim without delay, you'll need to have the following original documents ready:

  • medical or dental reports
  • police reports
  • reports from your airline or transport provider, confirming your lost or delayed luggage
  • any receipts or invoices (e.g. purchases) that support your claim

Depending on your situation, you may need to supply different types of documentation. Don't worry, we'll contact you to discuss any additional documentation we need.

Travelling again soon?

Whether you're on a budget or need extra cover, choose a travel insurance plan that suits your needs with our international and domestic plans.
This advice is general in nature, and doesn't consider your personal situation. You should consider your own needs and the Product Disclosure Statement (PDS) before making a decision to buy the product.

Limits, sub-limits, conditions, exclusions and fees apply. Policies may not be available to all travellers. Australian Postal Corporation (ABN 28 864 970 579, AR No 338646) is the distributor of Australia Post Travel Insurance and is an Authorised Representative of Australia Post Services Pty Ltd (ABN 67 002 599 340 AFSL 457551). Travel insurance products are underwritten by Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507). Consider your financial situation, needs and objectives and read the relevant Product Disclosure Statement and Target Market Determination before deciding to buy this insurance. For more information on these products, please contact us on 1300 728 015, email