A 3-year-old boy develops a serious ear infection in Bali. This, the day before he and his family are due to fly home to Australia.
To keep the McLeary family together while they extended their stay in Bali for 2 nights. Our goal was to give 3-year-old Sam enough time to recover from his ear infection before flying home.
Who did we help?
Suzy and Iain, their son Sam, and 2 year-old daughter Hannah.
What was their situation?
The McLeary family was enjoying the end of their 2-week holiday to Bali. Avid swimmer Sam was swimming every chance he had - whether it was in their hotel's generous pool or at the beach. During one swim at the beach, Sam got some sand in his ear and the following day he started to complain that it was sore. By the afternoon Sam couldn't bear anyone touching his ear, and Suzy and Iain knew they had to get him to the doctor.
Suzy called our medical assistance team to ask where they should go to see a doctor and what they needed to do to make a claim on their policy. Suzy rushed Sam to the medical centre we recommended, where a doctor prescribed antibiotics. The doctor also and advised that it wouldn't be safe for Sam to fly for 3 days - 2 days later than the McLeary family's scheduled departure. According to their policy, one parent was covered to stay the extra nights in Bali while Sam recovered.
How did we help?
As the McLearys live in country Victoria, when they did arrive back in Australia, they had to make a long drive home late at night from Melbou