Help and emergencies

Our International Comprehensive and Domestic plans cover your luggage for loss, damage and theft. Remember that you must take all reasonable precautions to safeguard your luggage.

Stolen or lost items

1. File a report with the police within 24 hours. (This is a requirement of your policy, but if it is impossible to do so, this will be taken into account when your claim is assessed.)
2. Keep the original police report.
3. If you need help replacing your passport or credit cards, call our 24/7 emergency assistance phone number.
4. When you get home, make a claim.

Items lost by transport provider

1. Report the loss to the transport service provider (such as your airline) and the policy within 24 hours.
2. Obtain a written report from the transport servic