Need help?

We can help organise medical care, contact providers to get new travel documents or credit cards and even change your travel plans if your travel agent is not available.

Advice for medical and luggage issues

Contact the emergency team

Contact our team in Australia direct and toll free, using the numbers below. (Please note the cost of a local call may apply if calling from a pay phone.) Please have your policy number handy and a phone number to call you back on. 

Phone numbers

Country you are calling from

Phone

Canada

Phone

1 855 802 3393

New Zealand

Phone

0800 284 343

United States

Phone

1 855 802 3393

United Kingdom

Phone

0800 096 8819

All other countries call

Phone

+ 61 (2) 8907 5647

This advice is general in nature, and doesn't consider your personal situation. You should consider your own needs and the Product Disclosure Statement (PDS) before making a decision to buy the product.