Travel Insurance Emergency Assistance

Help and emergencies

Our team of doctors, nurses, travel agents and case managers are there to help you 24 hours a day, 7 days a week.

Need help?

We can help organise medical care, contact providers to get new travel documents or credit cards and even change your travel plans if your travel agent is not available.

Advice for medical and luggage issues

Contact the emergency team

Contact our team in Australia direct and toll free, using the numbers below. (Please note the cost of a local call may apply if calling from a pay phone.) Please have your policy number handy and a phone number to call you back on. 

Phone numbers

Country you are calling from




1 855 802 3393

New Zealand


0800 284 343

United States


1 855 802 3393

United Kingdom


0800 096 8819

All other countries call


+ 61 (2) 8907 5647

This advice is general in nature, and doesn't consider your personal situation. You should consider your own needs and the Product Disclosure Statement (PDS) before making a decision to buy the product.

Limits, sub-limits, conditions, exclusions and fees apply. Policies may not be available to all travellers. Australian Postal Corporation (ABN 28 864 970 579, AR No 338646) is the distributor of Australia Post Travel Insurance and is an Authorised Representative of Australia Post Services Pty Ltd (ABN 67 002 599 340 AFSL 457551). Travel insurance products are underwritten by Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507). Consider your financial situation, needs and objectives and read the relevant Product Disclosure Statement before deciding to buy this insurance. Download a copy of the combined FSGS/PDS (596kb), or for our In-store international Travel Insurance policies, contact us on 1300 728 015, email or obtain a copy in-store.