Note: This help article is only for customers using the Parcel Send platform.

Book a pickup

Depending on your contract and your business you can either:

  • wait for your regular pickup (or call your account manager to arrange one)
  • contact your lodgement facility shown on your manifest to arrange an ad-hoc pickup, or
  • drop your shipment off at the lodgement facility

Change or cancel a booked pickup

To change or cancel a pickup, call us on 13 11 18. Pickups can’t be changed or cancelled online.

Problems with a booked pickup

The time you set in your pickup booking is the earliest time the driver may arrive. If the driver hasn't arrived yet, they may still arrive later in the day.

For problems with a booked pickup, please contact your designated lodgement facility or customer service on 13 11 18.

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