Customer Commitment and Service Charter

We are committed to:

• providing postal and communication services through physical and digital channels, including our extensive Post Office network and digital platforms such as MyPost Digital Mailbox
• providing easy to use, innovative products
• offering personal service from knowledgeable staff
• extending access to our services, building greater choice and convenience.

We are committed to:

• providing delivery to street, roadside, counter mail delivery, locked bag, private bag and Post Office box addresses
• providing the delivery of mail as part of the cost of postage, except where customers choose to receive mail via a locked bag, private bag or Post Office box address and incur an annual fee for these services
• making the basic letter service available to all Australians on an equitable basis
• delivering to individual properties where possible, taking into consideration a