Our people

WorkReady Program

Facilitating best practice injury management principles for all Australia Post employees.

Australia Post Enterprise Agreement 2017 (PDF 1.1MB)

This agreement outlines the employment terms and conditions for our award employees, from 9 August 2017.

Our business

Assignment of Postcodes

How we allocate postcodes to geographical areas and localities.

Group Mail Delivery Poll Policy (PDF 236kB)

Our policy for measuring the community's support to change their existing letter delivery arrangements.

Letterbox Security and Specification (PDF 271kB)

Our guide to protecting your mail.

Our Ethics: The way we do things at the Australia Post Group (PDF 1.2MB)

How we conduct our business with integrity and comply with all relevant laws and corporate standards.

Returns Policy

Our guide to returns for Australia Post purchased products, including how to request an exchange, repair or refund.

Street Posting Box Policy (PDF 174kB)

Our policy for the provision of red street posting boxes.

Corporate responsibility

Community Participation Commitment (PDF 55kB)

Our framework for engaging with the local community when planning changes to our retail network.

Corporate Responsibility Policy

Our policy for building a sustainable business that provides trusted distribution, communications and transaction services for all Australians.

Environmental Policy

How we maintain an environmental management system appropriate to the environmental impact of providing our products and services.