Our people

WorkReady Program

Facilitating best practice injury management principles for all Australia Post employees.

Australia Post Enterprise Agreement 2017 (PDF 1.1MB)

This agreement outlines the employment terms and conditions for our award employees, from 9 August 2017.

Our business

Assignment of Postcodes

How we allocate postcodes to geographical areas and localities.

Internal Audit Charter (PDF 163kB)

Read Australia Post’s Internal Audit charter.

Letterbox Security and Specification (PDF 271kB)

Our guide to protecting your mail.

Our Ethics: The way we do things at the Australia Post Group (PDF 1.23MB)

How we conduct our business with integrity and comply with all relevant laws and corporate standards.

Returns Policy

Our guide to returns for Australia Post purchased products, including how to request an exchange, repair or refund.

Post Office Network Change Protocols (PDF 110kB)

Guidelines of how Australia Post will communicate with the community in the event of retail service changes.

Corporate responsibility

Modern Slavery Standard (PDF 170kB) How we promote respect for people, address modern slavery and mitigate related risks throughout our operations and supply chain.