Our people
| Facilitating best practice injury management principles for all Australia Post employees. |
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| This agreement outlines the employment terms and conditions for our award employees, from 9 August 2017. |
Our business
| How we allocate postcodes to geographical areas and localities. | |
| Our policy for measuring the community's support to change their existing letter delivery arrangements. |
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| Our guide to protecting your mail. |
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Our Ethics: The way we do things at the Australia Post Group (PDF 1.2MB) |
How we conduct our business with integrity and comply with all relevant laws and corporate standards. |
| Our guide to returns for Australia Post purchased products, including how to request an exchange, repair or refund. |
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| Our policy for the provision of red street posting boxes. |
Corporate responsibility
| Our framework for engaging with the local community when planning changes to our retail network. |
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Corporate Responsibility Policy |
Our policy for building a sustainable business that provides trusted distribution, communications and transaction services for all Australians. |
| How we maintain an environmental management system appropriate to the environmental impact of providing our products and services. |