Freedom of Information and requests for personal information

You have a right to request access to your personal information, and we want to make it easy for you to do so. The information you would like access to may be on your MyPost account, or easily accessible by contacting our customer services team. If you can’t find what you’re after, you can contact us via our details below. Once we receive your request, and subject to relevant privacy laws, we will respond to your request within a reasonable time – usually within 30 days. We ask that you identify, as clearly as possible, the type/s of information requested. In some cases, we may need to verify your identity before we share information with you.

To access your personal information you can:

Write to us:
Australia Post Group
Privacy Contact Officer
GPO Box 1777
Melbourne Vic 3000

Call our Customer Contact Centre on 13 POST (13 76 78) between 9am and 5pm EST Monday to Friday.

Exceptions

Your right to access your personal information is not absolute. In some circumstances, the law permits us to refuse your request to provide you with access to your personal information. For example, where giving access to your information would have an unreasonable impact on the privacy of other individuals, or would pose a serious threat to the life, health or safety of any individual, or to public health or public safety.

We’re committed to maintaining your trust by protecting your privacy, keeping you informed about how we handle your personal information and keeping your personal information safe and secure. For more information visit our privacy statement.

Current and former employees can obtain access to their employment record by contacting the Employee Advisory Team.

Please note:

• the retrieval of records can take up to 4 weeks
• section 15A of the FOI Act requires you to use this procedure before making a request under the FOI Act. You may make an FOI request after 30 days if you are not satisfied with our response.

If the matter relates to workers compensation information, please contact your claims manager or APIMC@auspost.com.au.