Please note, however, that we aren’t subject to the FOI Act for documents relating to our commercial activities (see below under ’Commercial Activities Exemption’).
Access to documents under the FOI Act can be obtained by forwarding a written request to:
Freedom of Information Officer
Legal Department
Australia Post Headquarters
GPO Box 1777
MELBOURNE VIC 3001
Or, by email to foi@auspost.com.au
The request should:
We can't process your request unless all of this information is supplied.
If your request is unclear or too general, you might be asked to re-submit your application. We'll tell you what further information is required.
You can make a request yourself or you can authorise another person, such as a solicitor, to make a request on your behalf.
Application fees were abolished under amendments to the Commonwealth FOI Act in 2010, however charges may be applied for time spent searching for documents and photocopying. We'll notify you if these charges apply and will ask if you still wish to proceed.
We'll notify you of our decision regarding your request to access information as soon as possible, and no later than 30 days after it's received.
If you're asked to re-submit the application, the 30-day response period will start from when the resubmission is received.
If your request involves personal or business information relating to a third party, we'll ask for their views on the release of that information. Your application my take longer than 30 days to process if this is required.
If we decide not to release some or all of the documents that you requested, we'll give you reasons for our decision and tell you how you can appeal. We may also suggest that you send your application to another agency, or transfer your request as appropriate.
We have an exemption under section 7 of the FOI Act from releasing documents relating to our 'commercial activities'. One example of a 'commercial activity' would be an activity carried on in competition with private entities.
Any requests for documents that concern our 'commercial activities' will be reviewed in accordance with the provisions of the FOI Act. If deemed to be exempt, access won't be granted and we'll let you know the reasons for our decision.
Our Information Publication Scheme (IPS) was developed in line with changes made in 2010 to the FOI Act. To comply with these new requirements, we made a broad range of information available on our website.
Despite our 'commercial activities' exemption, we've adopted a pro-disclosure approach, and aim, wherever possible, to proactively make information about our business and related activities available to the public.
Information is grouped and accessible through the following categories.
Information about our organisation, its structure and governance and our senior management team.
Information relating to our functions and services, including our decision making powers.
Copies of our current and previous annual reports.
Our Information Disclosure Log provides information about certain documents which we have disclosed in response to requests under section 11A of the Freedom of Information Act 1982 (FOI Act) subsequent to 1 May 2011.
In accordance with section 11C of the FOI Act information in the disclosure log does not include:
FOI reference |
Date of access |
FOI request summary |
Information published in the Disclosure Log |
|---|---|---|---|
D.001 |
Date of access 04/08/2011 |
FOI request summary Documents identifying volumes of letters mailed in Australia each year for the previous 30 years |
Information published in the Disclosure Log Extracts from Australia Post Annual Reports detailing relevant letter mail volumes |
D.002 |
Date of access 22/11/2011 |
FOI request summary Documents seeking numbers of trucks in the Australia Post fleet, tracking devices used, article volumes carried and detail of Unit Load Device numbers and purchases |
Information published in the Disclosure Log Information matching the request |
60 |
Date of access 25/01/2012 |
FOI request summary Transport information regarding trucks from Sydney to Melbourne |
Information published in the Disclosure Log Information concerning transport movements in the |
109 |
Date of access 29/06/2012 |
FOI request summary Australia Post's enforceable undertaking to Comcare 17 December 2007 |
Information published in the Disclosure Log Full copy of undertaking supplied |
178 |
Date of access 26/11/2012 |
FOI request summary Information on lost or stolen mail in specific area |
Information published in the Disclosure Log Data supplied as requested |
205 |
Date of access 14/12/2012 |
FOI request summary Information concerning Postal Delivery Officer Injuries in Victoria 2007 to 2012 |
Information published in the Disclosure Log Data supplied as requested |
322 |
Date of access 20/08/2013 |
FOI request summary Specifications of Cockatoo Rural Delivery Service |
Information published in the Disclosure Log Mail Contract Tender Documents for Cockatoo Rural Delivery |
394 |
Date of access 25/11/2013 |
FOI request summary How much Australia Post collected through its charity stamp for the Flood Relief Fund |
Information published in the Disclosure Log Document identifying amount and number of transactions |
540 |
Date of access 28/08/2014 |
FOI request summary Policy around retail money handling |
Information published in the Disclosure Log Accounting procedures relating to cash handling |
570 |
Date of access 21/10/2014 |
FOI request summary Information concerning Public Liability Insurance held by Australia Post |
Information published in the Disclosure Log Relevant Certificate of Currency |
674 |
Date of access 9/04/2015 |
FOI request summary Number of staff accommodated in Australia Post's Prince Alfred Park |
Information published in the Disclosure Log Document identifying number of staff accommodated in Prince Alfred Park building |
745 |
Date of access 23/09/2015 |
FOI request summary Australia Post Terms and Conditions of service in force as at 17/1/2008 |
Information published in the Disclosure Log Supplied the Australia Post Terms and Conditions in force as at 17/1/2008 |
762 |
Date of access 5/08/2015 |
FOI request summary Online shopping trends in Perth WA |
Information published in the Disclosure Log Supplied online shopping data for Perth WA |
880 |
Date of access 12/10/2015 |
FOI request summary Parcel Postage rates for 2009, 2010, 2011, 2012 & 2013 |
Information published in the Disclosure Log Postage rates for 2009, 2010, 2011, 2012 & 2013 |
925 |
Date of access 25/11/2015 |
FOI request summary List of suburbs in NT where residential street delivery does not exist |
Information published in the Disclosure Log NT localities with no delivery |
004/2016 |
Date of access 17/03/2016 |
FOI request summary Documents relating to Australia Post's purchase of a historic letter including transaction detail |
Information published in the Disclosure Log Correspondence and transcript of historic letter |
010/2016 |
Date of access 10/03/2016 |
FOI request summary Targets for letter delivery, delays in letter delivery |
Information published in the Disclosure Log Standards and results achieved |
032/2016 |
Date of access 26/02/2016 |
FOI request summary Request received by Department of Communication & Arts and transferred to Australia Post under s.16 of the Act. Documents sought include briefing notes and attachments, audits and reports in relation to Australia Post produced since 1/7/2015 |
Information published in the Disclosure Log Statement of Corporate Intent and letters of correspondence |
093/2016 |
Date of access 1/06/2016 |
FOI request summary Post charges for last 24 months |
Information published in the Disclosure Log Postal Charges from 31/3/2014 to 04/01/2016 |
102/2016 |
Date of access 6/07/2016 |
FOI request summary PO boxes in metropolitan NSW |
Information published in the Disclosure Log Offices/outlets with Post Office Boxes in the Sydney metropolitan area |
162/2016 |
Date of access 17/11/2016 |
FOI request summary Form F17 - Employers Declaration in Support of Application for Approval of Enterprise Agreement |
Information published in the Disclosure Log Declaration in support of application for approval of Enterprise Agreement |
164/2016 |
Date of access 14/11/2016 |
FOI request summary Access to metadata documents |
Information published in the Disclosure Log Specimen information request template (no longer used) and historic metadata statistics |
002/2017 |
Date of access 16/02/2017 |
FOI request summary Documents identifying whether specific property addresses are held on Postal Address File |
Information published in the Disclosure Log Map of Umuwa and History report for locality of Umuwa |
014/2017 |
Date of access 02/03/2017 |
FOI request summary Copy of the Employee Counselling and Discipline Policy |
Information published in the Disclosure Log Employee Counselling and Discipline Policy |
012/2017 |
Date of access 20/03/2017 |
FOI request summary Documents in respect to closure of Ferny Creek LPO |
Information published in the Disclosure Log Documents identifying changes to postal services in Ferny Creek |
030/2017 |
Date of access 20/06/2017 |
FOI request summary Documents dealing with the |
Information published in the Disclosure Log |
0627/2017 |
Date of access 08/09/2017 |
FOI request summary Metadata documents |
Information published in the Disclosure Log Submissions, Supplementary submissions, IPND enquiry form, Telecommuncations data questionnaire ending 30 June 2015 and Guide to Enforcement Agency |
079/2017 |
Date of access 18/09/2017 |
FOI request summary Name and Position of Australia Post employees at Chatswood Post Shop |
Information published in the Disclosure Log Chatswood Organisation Chart |
074/2017 |
Date of access 17/10/2017 |
FOI request summary Chullora Parcel Facility Work Health & Safety Procedures for non employees |
Information published in the Disclosure Log Sydney Parcel Facility Emergency and Safety Information |
083/2018 |
Date of access 05/11/2018 |
FOI request summary Documents identifying dog training to posties |
Information published in the Disclosure Log Dealing with Dogs |
082/2019 |
Date of access 19/08/2019 |
FOI request summary Roadside Delivery Service |
Information published in the Disclosure Log Considerations for changes to mail delivery |
2020-00380 |
Date of access 14/11/2019 |
FOI request summary Documents sent to Post Offices advising them to not accept the MySAGOV Digital Licences as proof of ID |
Information published in the Disclosure Log |
2020-00651 |
Date of access 02/07/2020 |
FOI request summary Operating procedures relating to employee safety during extreme smog and dust-storm events. |
Information published in the Disclosure Log |
To request copies of any of the documents referred to in the Disclosure Log, please contact us at foi@auspost.com.au and clearly mark your request as ’Disclosure Log Document Request'.
Australia Post acknowledges the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.