Requesting information

We make a range of information available for public access. You can formally request access, under various pieces of legislation including the Privacy Act 1988 (Privacy Act) and the Freedom of Information Act 1982 (FOI Act), to documents we hold. Alternatively, we can provide you with certain information if you request it through other access arrangements, outlined below.

Requesting information or documents

Most requests for information or copies of documents can be dealt with informally. Often a phone call or online inquiry through our Help & Support page is all that’s required.

Personal information

The Australia Post Group Privacy Statement governs how we collect, handle and disclose your personal information. You can request to see or be given a copy of any personal information we hold about you, other than where there is an exception at law.

Freedom of Information requests

The FOI Act gives any person the right to:

  • access copies of documents (excluding exempt documents) we hold
  • ask for information we hold about you to be changed or annotated if it is incomplete, out of date, incorrect or misleading, and
  • seek a review of our decision not to allow you access to a document or not to amend your personal record.

You can request to see any document we hold. We can refuse to provide access to some documents, or parts of documents that are exempt. Please note, we aren’t subject to the FOI Act for documents relating to our commercial activities (see below under Commercial Activities Exemption). Other exempt documents may include those relating to national security, documents containing material obtained in confidence and Cabinet documents, or other matters set out in the FOI Act.