Requesting information

We make a range of information available for public access. You can formally request access, under various pieces of legislation including the Privacy Act 1988 (Privacy Act) and the Freedom of Information Act 1982 (FOI Act), to documents we hold. Alternatively, we can provide you with certain information if you request it through other access arrangements, outlined below.

Requesting information or documents

Most requests for information or copies of documents can be dealt with informally. Often a phone call or online inquiry through our Help & Support page is all that’s required.

Personal information

The Australia Post Group Privacy Statement governs how we collect, handle and disclose your personal information. You can request to see or be given a copy of any personal information we hold about you, other than where there is an exception at law.