Australia Post is an essential service and this means that during COVID-19 restrictions:

  • Post Offices are allowed to remain open
  • delivery of letters and parcels continues

Extended COVID-19 restrictions are impacting some of our delivery operations, including air freight. Our delivery network has also been affected by increased online shopping activity, meaning in some areas we are seeing parcel volumes similar to Christmas 2020.

Our posties and delivery drivers will continue to deliver as quickly and safely as they can, but please understand delivery delays may be experienced.

How to track your parcel

The best way to track your deliveries is through our mobile app. Get expected delivery dates, localised service updates and stay notified if things change.

You can also track your parcels on our website by using our tracking tool.

Learn about issues affecting our services

For the latest info on issues affecting domestic deliveries and retail services, please see our domestic updates.

For information about our international services, please see our international updates.

Help and support

Find answers to frequently asked questions, report a problem, or talk to our team.  We're happy to help.

Our COVID-19 response

Learn what we're doing to keep things moving while keeping our customers and posties COVID safe.