12 August 2020

The Australian government has temporarily changed some of our performance targets to help us meet the challenges of COVID-19 restrictions and other operating constraints. New delivery frequencies apply in metro areas until 30 June 2021.

There’s no change to delivery frequencies in rural and remote areas.

Services
Same-state regular letters Maximum required delivery time is now 5 business days.
Interstate - regular letters

Maximum required delivery time is now 5 business days between capital cities.

Maximum required interstate delivery time for other areas is now 6–7 days.

Priority Letter service

We've suspended some of our Priority Letter services to help us meet the challenges of record volumes and ongoing COVID-19 restrictions.

 

The following Priority services remains available for bulk business customers:

  • PreSort Letters – minimum volume of 300 barcoded articles of same weight step and size category
  • Print Post – minimum volume of 100 articles of the same title
  • Charity Mail – minimum of 300 barcoded articles of the same weight step and size category
  • Clean Mail – minimum of 300 articles of the same size category
  • Registered Post Imprint

All other Priority Letters services are suspended until 1 July 2021. Regular and Express Post services are still available.

The above items will be delivered according to a temporary timetable. Check our priority delivery standards for more info:

Priority delivery standards – PreSort, Promo, Charity, Clean and Acquisition Mail (PDF 89kB)

Priority delivery standards – Print Post and Impact Mail (PDF 101kB)

 

More about bulk items

Delivery frequencies in metro areas

Letter deliveries are now required every 2 business days in metro areas instead of daily. For example, letters may be delivered to an address on Monday, Wednesday and Friday one week, with deliveries on Tuesday and Thursday the following week.

 

There are no changes to delivery frequencies in rural and remote areas.

 

Parcels, Express Post items and PO Box mail will still be delivered every business day.

Your feedback is important to us

We welcome your feedback. Let us know your thoughts by completing this short survey, which will open in a new window.

If you would like to contact us about these changes you can write to us at:

Australia Post
Reply Paid 24393
Melbourne VIC 8060.

FAQs

When is this happening?
Changes to letter delivery frequency will occur in different metropolitan areas at different times from August 2020 onwards.

How will I know if this affects me?
You will receive a postcard from us in your mail to accompany any letter delivery frequency changes in your area.

What if I haven’t received a postcard?
You should receive a postcard in your mail to accompany any letter delivery frequency changes in your area. Alternatively, you can contact us by phone, Monday to Friday, on 13 POST (13 7678) or by writing to us at:

Australia Post
Reply Paid 24393
Melbourne VIC 8060.

What do you classify as a metropolitan area?
Australia Post does not have the ability or discretion to determine which areas are, or are not, metropolitan areas.

Metropolitan, rural and remote areas are defined by the Rural, Remote and Metropolitan Areas Classification 1991 Census Edition that applies to Australia Post’s prescribed performance standards. A metropolitan area is a State or Territory capital city, or an urban centre with more than 100,000 residents, according to the 1991 Census.

How long will it take to send and receive letters?
Letters will continue to be delivered to our current Regular delivery timetable. While we always aim to deliver mail as quickly as possible, Express Post remains the fastest option for sending mail.

Will this change affect jobs?
These changes allow us to temporarily move some of our posties to help out with parcel deliveries. Australia Post and the CEPU have signed a memorandum of understanding (MoU) to protect employee conditions and provide security to our postal workers during this temporary period. No posties, or other employees directly impacted by this change, will be made involuntarily redundant during the period of the MoU, which expires on 9 August 2021.

What else is Australia Post doing to support mail delivery during COVID-19?
We have been working hard to continue delivering for Australia through the COVID-19 pandemic. This includes working with partner airlines to charter dedicated planes, establishing new or repurposed parcel processing facilities, and bringing on new casual employees. Find out more about how we’re adapting our business during this challenging time.