23 June 2021

In April 2020, the Australian Government temporarily changed some of our performance standards in response to Australia Post’s request in the context of the challenges of COVID-19 restrictions and other operating constraints. These temporary changes apply until 30 June 2021.

From 1 July 2021, we will endeavour to deliver Regular and Business letters according to the delivery timetable that applied before the regulatory changes. Our Priority letter service will also resume and we will endeavour to deliver to the previous Priority delivery timetables given the ongoing challenges and uncertainties of the COVID-19 pandemic.

Please note: Express Post remains our fastest postal delivery option, but our next-business-day guarantee remains suspended, given the ongoing challenges and uncertainties associated with the COVID-19 pandemic.

In this changed environment, we’re working through the safest and most efficient delivery model to meet our community service obligations and deliver more parcels than ever.

Delivery timetables

Regular letters

Regular letters include stamped, prepaid envelopes & non-bulk products.
 

Delivery timetables for regular letters

 

Temporary (expire 30 June 2021)

Ongoing (from 1 July 2021)1

Same state

Temporary (expire 30 June 2021)

Up to 5 business days

Ongoing (from 1 July 2021)1

2-4 business days (depending on origin and destination)

Interstate

Temporary (expire 30 June 2021)

Up to 6-7 business days

Ongoing (from 1 July 2021)1

3-6 business days (depending on origin and destination)

Priority letters

Delivery timetables for priority letters

 

Temporary (expire 30 June 2021)

Ongoing (from 1 July 2021)1

Same state

Temporary (expire 30 June 2021)

Suspended

Ongoing (from 1 July 2021)1

Up to 2 business days (depending on origin and destination)

Interstate

Temporary (expire 30 June 2021)

Suspended

Ongoing (from 1 July 2021)1

Up to 4 business days (depending on origin and destination)

Regular bulk and business letters

Delivery timetables for regular bulk and business letters

 

Temporary (expire 30 June 2021)

Ongoing (from 1 July 2021)1

Same state

Temporary (expire 30 June 2021)

2-4 business days

Ongoing (from 1 July 2021)1

2-4 business days (depending on origin and destination)

Interstate

Temporary (expire 30 June 2021)

3-6 business days (depending on origin and destination)

Ongoing (from 1 July 2021)1

3-6 business days (depending on origin and destination)

Priority bulk and business letters

Delivery timetable for priority bulk and business letters
Temporary (expire 30 June 2021)

Ongoing (from 1 July 2021)

A temporary alternative Priority service is available for some bulk business letters.

 

 

Ongoing (from 1 July 2021)

A Priority service is available for the following business letters:

  • PreSort Letters
  • Clean Mail
  • Print Post
  • Charity Mail
  • Registered Post
  • Imprint/Metered Post
  • Local Country Letters
  • Reply Paid
  • Domestic letter with tracking

More about bulk items

Letter delivery frequencies

Letter delivery frequencies

 

Temporary (expire 30 June 2021)

Ongoing (from 1 July 2021)

Metro areas

Temporary (expire 30 June 2021)

Every second business day

Ongoing (from 1 July 2021)

Deliveries will return each business day after a period of operational change.

Rural and remote areas

Temporary (expire 30 June 2021)

Every business day

Ongoing (from 1 July 2021)

Every business day

Parcels, Express Post items and PO Box mail

Temporary (expire 30 June 2021)

Every business day

Ongoing (from 1 July 2021)

Every business day

Frequently asked questions

1 These delivery times are based on the previous delivery timetable for Regular and Priority letters that were in place prior to the temporary changes. While we will endeavour to meet this timetable, the actual delivery speed will depend on where in each state/territory the item is being posted from/to, and the level of restrictions and congestion in our delivery network at the relevant time.