Keep an eye out for notices in your local Post Office or newspaper about changes to the letter delivery frequency in your area.
Frequently asked questions
Australia Post does not have the ability or discretion to determine which areas are, or are not, metropolitan areas. Metropolitan, rural and remote areas are defined by the Rural, Remote and Metropolitan Areas Classification 1991 Census Edition that applies to Australia Post’s prescribed performance standards. A metropolitan area is a State or Territory capital city, or an urban centre with more than 100,000 residents, according to the 1991 Census.
Expected delivery times for letters vary depending on where it's sent from, where it's headed, and the service used. Our domestic letters are delivered to our current Regular letter delivery timetable. From 1 July, our Priority letter services will resume and we will endeavour to deliver to our previous Regular and Priority letter timetables. To find out about the changes, please see the timetable information above. For urgent items, Express Post remains our fastest postal delivery option, but we can't guarantee next-business-day delivery within the Express Post network at the moment, given the ongoing challenges and uncertainties of the COVID-19 pandemic.
For current delivery time estimates, please see our domestic delivery times.
We have been working hard to continue delivering for Australia through the COVID-19 pandemic. This included working with partner airlines to charter dedicated planes, establishing new or repurposed parcel processing facilities, and bringing on new casual employees. Find out more about how we adapted our business during this challenging time.