When is this happening?
Changes to letter delivery frequency will occur in different metropolitan areas at different times from August 2020 onwards.
How will I know if this affects me?
You will receive a postcard from us in your mail to accompany any letter delivery frequency changes in your area.
What if I haven’t received a postcard?
You should receive a postcard in your mail to accompany any letter delivery frequency changes in your area. Alternatively, you can contact us by phone, Monday to Friday, on 13 POST (13 7678).
What do you classify as a metropolitan area?
Australia Post does not have the ability or discretion to determine which areas are, or are not, metropolitan areas.
Metropolitan, rural and remote areas are defined by the Rural, Remote and Metropolitan Areas Classification 1991 Census Edition that applies to Australia Post’s prescribed performance standards. A metropolitan area is a State or Territory capital city, or an urban centre with more than 100,000 residents, according to the 1991 Census.
How long will it take to send and receive letters?
Letters will continue to be delivered to our current Regular delivery timetable. While we always aim to deliver mail as quickly as possible, Express Post remains the fastest option for sending mail.
Will this change affect jobs?
These changes allow us to temporarily move some of our posties to help out with parcel deliveries. Australia Post and the CEPU have signed a memorandum of understanding (MoU) to protect employee conditions and provide security to our postal workers during this temporary period. No posties, or other employees directly impacted by this change, will be made involuntarily redundant during the period of the MoU, which expires on 9 August 2021.
What else is Australia Post doing to support mail delivery during COVID-19?
We have been working hard to continue delivering for Australia through the COVID-19 pandemic. This includes working with partner airlines to charter dedicated planes, establishing new or repurposed parcel processing facilities, and bringing on new casual employees. Find out more about how we’re adapting our business during this challenging time.