Important information for Australia Post Insurance policyholders insured through Auto & General

Car insurance sold by Australia Post was underwritten by Auto & General Insurance until 30 October 2020 and our partnership with the insurance provider has now ended.

Existing Australia Post Insurance policyholders who hold an Australia Post Car Insurance policy issued by Auto & General will be invited to take up a new Budget Direct policy upon renewal commencing in April 2021.

Updating your details

It’s important to keep your details up to date so that we can give you the right coverage. Without the most current information, we may reduce or refuse to pay a claim. You’ll need to tell us straight away if you:

  • plan to make any modifications to your car – you'll also need our written consent,
  • change your address or bank account details, or
  • plan to replace your car or buy a new one.

You can do this using the online policy manager or by calling 1300 858 747 Monday to Friday, 8am-10.30pm and Saturday 8am-5pm (AEST).

How to make a claim

We make it easy for you to get back on the road as quickly as possible. Our claims team is here to help – no paperwork, and no stress.

You can make a claim online or by calling our 24/7 claims team on 1300 885 996.

Always refer to the Product Disclosure Statement for full details of the cover available.

What do I do if I have an accident?

Policy details

Product Disclosure Statements (PDS)

Your Product Disclosure Statement forms part of the insurer's agreement with you. It's important you understand exactly what you'll be covered for, so you can make the best decision about your car insurance. You can download it here.

Financial services guide

Learn more about our financial services to ensure they are the right choice for your needs.

Privacy policy

Learn more about the policies we have in place to protect your personal information.

How to make a complaint

We want to resolve any complaint or dispute you have as quickly as possible. The following steps are part of Auto & General’s complaint and dispute resolution process. For further information, please see the complaints policy (PDF 188kB)

Frequently asked questions

Australian Postal Corporation ABN 28 864 970 579 (AR No. 338646) "APC" is the distributor of Australia Post Comprehensive Car Insurance and acts as an Authorised Representative of Australia Post Services Pty Ltd ABN 67 002 599 340 (AFSL No. 457551) "APS". Because APC or APS don't know your financial needs, we can't advise if this insurance will suit you. You should consider your needs and read the FSG and PDS before making a decision to buy this insurance. Auto and General Services ABN 61 003 617 909 (AFSL 241411) "AGS" arranges the insurance on behalf of Auto & General Insurance Company Ltd ABN 42 111 5 86 353 (AFSL No. 285 571) "AGIC", the issuer of the policy. AGS pays APC a commission which is a percentage of your premium. Neither APC nor APS accept liability or guarantee payment of any claim or benefit in respect of the AGIC's products.