It's easy to keep your details up-to-date
If your car's details have changed, such as who owns it, who drives it, how it's used, or the place it's usually kept, it's important to tell us straight away.
You also need to tell us before making any modifications to your car, and get our written agreement.
Without the most current information, we may reduce or refuse to pay a claim.
To easily update your policy details, log in to online policy manager or call 1300 858 747.
Updating your personal details
Update your address or bank account details, using the online policy manager or simply call the Client Services Department on 1300 858 747 and provide the details you want to update.
If you're paying by credit card, provide your new card number and expiry date. If you're paying by direct debit, provide your new BSB and account number. Make sure you allow time for the change to be made before your next premium is deducted.
Changing your car or adding additional cards
When you permanently replace your car with a similar one, cover for the previous car ends at the same time. Your replacement car automatically has the same cover as your existing policy for 14 days from the purchase date, but not exceeding the market value or the purchase price, whichever is lower.
To change your car or add a new car, log in and update your policy or call 1300 858 747 with the details of the car you want to insure and we'll guide you through the quick and easy process.
Adding a new driver
Adding an extra driver is easy - just log in to the online policy manager or call 1300 858 747 and provide the following details:
- Full name
- Date of birth
- If they own another car
- Licence details
- Any motor insurance claims they've made in the last 5 years
- Any car accidents or losses where no claim was made in the last 5 years
- If an insurance company has cancelled or refused to renew their insurance in the last 5 years
- If they've had any alcohol or drug-related driving charges, or dangerous driving charges made against them in the last 3 years
- If they've reached the maximum demerit points on their licence in the last 3 years
- If they've been under a licence suspension, cancellation or restriction in the last 5 years
- If they've been convicted of a criminal offence. Visit the Office of the Australian Information Commissioner website for a list of the offences you don't need to advise third parties about. You can also refer to the Federal Privacy Commissioner's Guidelines on Spent Convictions information.
Please note: Adding a new driver may change your premium.