12 August 2020

We’re working hard to support communities across Australia through COVID-19

We’re making some temporary changes to metropolitan letter deliveries to support Australians using Australia Post during the COVID-19 pandemic.

Parcel volumes are increasing as customers – and the Australian businesses they buy from - adapt to online buying and home delivery in huge numbers. Meanwhile, letter numbers have fallen, in part due to the COVID-19 pandemic.

Temporary changes have been made to Australia Post’s delivery performance standards in recognition of the impact of COVID-19 on our operations. These changes will apply until 30 June 2021, subject to review, and include:

  • an extension to the maximum required delivery time for regular letters sent within the same state to up to five business days after the day of posting. See our current Regular delivery timetable.
  • suspending the requirement to provide a Priority Letters service. From 1 June 2020, Priority letters will be processed and delivered as Regular letters. A temporary alternative Priority timetable is available to some bulk mail types.
  • an adjustment to the minimum delivery frequency of letters in metropolitan areas from every business day to every second business day. For example, letters will be delivered to a particular address on a Monday, Wednesday and Friday one week, then Tuesday and Thursday the following week. There is no change to delivery frequency in rural or remote areas. Express Post items, parcels and PO Box mail will continue to be delivered every business day, regardless of location.

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If you would like to contact us about these changes you can write to us at:

Australia Post
Reply Paid 24393
Melbourne VIC 8060.

FAQs

When is this happening?
Changes to letter delivery frequency will occur in different metropolitan areas at different times from August 2020 onwards.

How will I know if this affects me?
You will receive a postcard from us in your mail to accompany any letter delivery frequency changes in your area.

What if I haven’t received a postcard?
You should receive a postcard in your mail to accompany any letter delivery frequency changes in your area. Alternatively, you can contact us by phone, Monday to Friday, on 13 POST (13 7678) or by writing to us at:

Australia Post
Reply Paid 24393
Melbourne VIC 8060.

What do you classify as a metropolitan area?
Australia Post does not have the ability or discretion to determine which areas are, or are not, metropolitan areas.

Metropolitan, rural and remote areas are defined by the Rural, Remote and Metropolitan Areas Classification 1991 Census Edition that applies to Australia Post’s prescribed performance standards. A metropolitan area is a State or Territory capital city, or an urban centre with more than 100,000 residents, according to the 1991 Census.

How long will it take to send and receive letters?
Letters will continue to be delivered to our current Regular delivery timetable. While we always aim to deliver mail as quickly as possible, Express Post remains the fastest option for sending mail.

Will this change affect jobs?
These changes allow us to temporarily move some of our posties to help out with parcel deliveries. Australia Post and the CEPU have signed a memorandum of understanding (MoU) to protect employee conditions and provide security to our postal workers during this temporary period. No posties, or other employees directly impacted by this change, will be made involuntarily redundant during the period of the MoU, which expires on 9 August 2021.

What else is Australia Post doing to support mail delivery during COVID-19?
We have been working hard to continue delivering for Australia through the COVID-19 pandemic. This includes working with partner airlines to charter dedicated planes, establishing new or repurposed parcel processing facilities, and bringing on new casual employees. Find out more about how we’re adapting our business during this challenging time.