Is your international delivery being sent to or from Australia taking longer than expected? It’s possible an event or disruption overseas may be impacting delivery times. It’s also possible that an international sending restriction applies to your item, which has prevented delivery.

Coronavirus: International service delays

There are delivery delays to and from most countries at the moment.
For estimated delivery times and available services by country, check our international updates page.

France

22 October 2020

Due to the worsening situation of viral circulation of COVID-19, France has advised it has moved to Alert zone in some regions. Delays may result from the measures implemented to protect the health of postal workers. Alert zones will evolve quickly, so please visit the Ministry of Europe and Foreign Affairs for the most up to date information and a map on affected areas. These measures will be in force until 30 October 2020.

Macao and Hong Kong

14 October 2020

Hongkong Post and Macao Post have suspended all mail to and from Australia due to Tropical Cyclone Nangka as of 13th October 2020. All mail in transit to or from Hong Kong and Macao will be affected by a delay due to Tropical Cyclone Nangka. Further information on impacts will be provided as we receive information from our destination partners.

Important biosecurity awareness warning – Seeds

7 August 2020

Following reports of unsolicited seed packets being received through the mail, the Department of Agriculture, Water and the Environment have issued an important reminder to be biosecurity aware:

Imported seeds that do not meet biosecurity conditions can threaten our environment, agricultural industries and even backyard gardens. They could be an invasive species or carry harmful plant diseases. This is why we have strict conditions for the import of seeds, to help manage these serious biosecurity threats.

If you do receive seeds in the mail that you did not purchase, do not plant the seeds or put them in the garbage. Secure the seeds and immediately report it to the department.

To report a potential biosecurity breach visit the Department of Agriculture, Water and Environment website or 1800 798 636.

If you are considering purchasing seeds from overseas, make sure you check if those seeds are permitted and if there are any import conditions. For more information, visit the Department of Agriculture, Water and Environment website.

Aviation restrictions in force

31 January 2020

Senders to Yemen, Egypt, Bangladesh, Somalia and Syria are advised that Aviation Transport Security (Prohibited Cargo) Instruments are in force, with the effect that air cargo from these countries is restricted or prohibited. Accordingly, Return to Sender services may be affected or not possible. For further information, please see the Department of Home Affairs Air cargo and aviation advice page.

Tobacco importation regulation changes

1 July 2019

From 1 July 2019, tobacco import into Australia is prohibited without a permit. Tobacco products – including cigarettes and loose leaf tobacco – cannot be posted to Australia at all. Chewing tobacco, oral snuff in amounts up to 1.5kg and cigars may still be conditionally imported through the Post. Articles sent to Australia that contain tobacco may be seized and destroyed, even if the article also contains non-tobacco product. For more information, please see http://www.abf.gov.au/tobacco.

Concerned your item is missing?

Please go to 'Find a missing item' to find out what steps to take.