Is your international delivery being sent to or from Australia taking longer than expected? It’s possible an event or disruption overseas may be impacting delivery times. It’s also possible that an international sending restriction applies to your item, which has prevented delivery.

Coronavirus: International service delays

Currently there are known delivery service delays to and from many countries.

Aviation restrictions in force

31 January 2020

Senders to Yemen, Egypt, Bangladesh, Somalia and Syria are advised that Aviation Transport Security (Prohibited Cargo) Instruments are in force, with the effect that air cargo from these countries is restricted or prohibited. Accordingly, Return to Sender services may be affected or not possible. For further information, please see the Department of Home Affairs Air cargo and aviation advice page.

Tobacco importation regulation changes

1 July 2019

From 1 July 2019, tobacco import into Australia is prohibited without a permit. Tobacco products – including cigarettes and loose leaf tobacco – cannot be posted to Australia at all. Chewing tobacco, oral snuff in amounts up to 1.5kg and cigars may still be conditionally imported through the Post. Articles sent to Australia that contain tobacco may be seized and destroyed, even if the article also contains non-tobacco product. For more information, please see http://www.abf.gov.au/tobacco.

Known disruptions

Information about known disruptions impacting postal services around the world are listed below in alphabetical order by country. 

Concerned your item is missing?

Please go to 'Find a missing item' to find out what steps to take.