We're adapting our business during this challenging time.

We are doing everything possible to keep delivering during the Coronavirus pandemic. Most of our Post Offices are still open, while our posties and drivers are working to get your parcels to you.

However, the challenges presented by the pandemic mean there are delays as our business adopts additional safety measures to protect our people and customers. Other factors contributing to delays include fewer domestic flights, international delays and increased volumes as more people start shopping online.

Our people continue to work tirelessly under difficult circumstances, so we’re asking everyone to be kind and treat our dedicated people with the courtesy and respect they deserve – whether it be in a call centre, Post Office or dropping your delivery off. Aggressive and abusive behaviour towards our people will not be tolerated. Thank you for your support and patience.

With the spike in online shopping, we’re processing and delivering up to two million parcels a day across Australia.

Here’s what we’ve done to get items moving as quickly as possible.

8 extra freighter flights

We’ve chartered eight extra freighter flights to help speed up delivery.

 

Facilities open 24/7

Our processing facilities are now open 24/ 7 to expedite processing and delivery.

 

15 repurposed and new facilities

We’ve set up extra facilities to further increase our processing and delivery capabilities.

 

600 more staff

We’ve brought hundreds of casual staff on board to expand our workforce and help deliver even more.

 

Retraining posties to deliver parcels

Along with letters, some posties will now start delivering packages in vans.

Get the most from your post

We’re currently processing and delivering up to two million parcels a day. Here’s what we’re doing to get items moving as quickly as possible, and how you can help.

We’re experiencing high demand across our network and within our call centre, but there are still ways we can help.

Track your parcel

Use our tracking tool to follow your parcel and learn what your status updates mean.

Download our app

Use our app to track parcels, manage deliveries and add delivery addresses from your phone, and pay bills.

Use a Parcel Locker

Collect your parcels anytime, day or night, from a free, secure Parcel Locker.

Visit a Post Office

Our retail outlets are still open for you to send/receive, pay your bills, do your banking and more.

Submit an enquiry

If you need help, please submit an enquiry form on our Help & Support page or ask our Chatbot a question.

With this increased volume, delays are inevitable and we thank you for your patience and understanding during this time.

To help us, we ask that you:

  • ensure your delivery details are correct
  • ensure that the barcode on any parcel you send is clearly visible for easy and quick scanning
  • drop off urgent parcels at the Post Office as early as possible
  • adhere to social distancing measures at the Post Office, or when greeting your postie or delivery driver
  • respect our people – aggressive and abusive behaviour will not be tolerated

Download the COVIDSafe App

The government’s COVIDSafe app helps protect you, our posties and our staff by quickly contacting anyone who may have been exposed to Coronavirus. COVIDSafe has been built to help slow the spread of the virus, meaning governments should be able to ease restrictions sooner.

Using the app is simple – all you need to do is download and activate.

FAQs

Domestic updates

Delivery delays

29 May 2020

There are delivery delays in our network due to:

  • reduction in air freight capacity and passenger flights
  • a significant increase in parcels volumes
  • hygiene and social distancing requirements in our network

Temporary changes to Australia Post services

22 May 2020

In response to our request, and in recognition of the operating constraints on our business due to COVID-19, the Government has made temporary changes to Australia Post’s performance standards. These changes will apply until 30 June 2021, subject to review, and include:

  • extending the maximum required delivery time for regular intrastate letters to up to five business days after the day of posting
  • adjusting the minimum delivery frequency schedule (for metropolitan areas only) from every business day to every second business day, but with no change to delivery frequency in rural or remote areas
  • suspending the requirement to provide Priority Letters service

Express and Premium Post delays in North Queensland

21 May 2020

As a result of technical issues experienced on an overnight flight into Queensland, all Express and Premium Post deliveries for Townsville, Cairns, and North Queensland will be delayed over the next 24-48 hours.

We're making every effort to minimise the impact to customers and apologise for the inconvenience.  

Express Post delivery delays

12 May 2020

As a result of technical issues experienced at the overnight freight terminal, all automated processing of Express Post parcels were impacted and we had to revert to manual processing.

All Express Post deliveries across Australia will be impacted, with delays for metro areas today and regional locations in the coming days.

We're making every effort to minimise the impact to customers and apologise for the inconvenience.  

Express Post guarantee temporarily suspended

Effective 20 April 2020, we're temporarily suspending the Express Post guarantee of a refund and replacement envelope or satchel for articles that don’t meet the next business day delivery standard.

Post Office updated hours & closures

Some Post Offices have updated their hours while others have been temporarily closed until further notice.

Changes to metropolitan collection times

We're bringing forward collections times for metropolitan products, including Express Post and Parcel Post:

  • 2pm articles ready for Australia Post red van collection
  • 4pm for retail outlets
  • 4pm latest collection time for our Street Post boxes

Self Service Terminals unavailable

The Self Service Terminals at Post Offices will be temporarily unavailable to ensure customers and staff keep a safe distance from one-another.

Signatures no longer required

To minimise the risk of contracting or spreading coronavirus, all parcels will no longer require a signature for delivery or collection. Someone will need to be present at the residence for this to occur otherwise standard delivery procedures apply.

International updates

New prohibitions when sending overseas

24 April 2020

Customs Regulations have been amended to place a temporary ban on the non-commercial export of certain goods that contribute to controlling and preventing the spread of the COVID-19 virus.

International Police Checks

27 April 2020

We're working closely with our partners and providers to process all international police checks as soon as possible.

We're currently experiencing a delay in turnaround times for some countries, territories and regions and cannot process any checks for some others.