Parcel Collect is only available for items lodged with Australia Post or StarTrack. Other delivery companies can only deliver to a Post Office via your Parcel Collect address if they pay to Australia Post to lodge the parcels with our network.
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Yes – but it depends on the overseas delivery company.
If a parcel enters the Australia Post network from overseas, it’ll be successfully delivered to a Post Office via your Parcel Collect address. However, not all parcels will enter the Australia Post network once they arrive in Australia.
Parcels will enter our network from an overseas country if they are sent by that country’s designated postal operator – for example Royal Mail in the UK or USPS in the US.
If a parcel is sent to Australia from an overseas country not using that country’s designated postal operator – for example a courier company like DHL or FedEx – it will enter our network, only if the delivery company pays Australia Post to deliver the parcel.
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You can register to receive parcels at up to 10 Parcel Locker locations with a free MyPost account.
To add another Parcel Locker address or change an existing one, simply log in to your MyPost account and select ‘Parcel Lockers’ from your ‘Delivery addresses’. Search for a location that suits you and then select ‘Add’.
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In most cases, you can nominate someone else to collect a parcel or letter from the Post Office for you.
If you can’t make it to the Post Office yourself, you can either:
arrange for someone else who lives or works at the delivery address to collect it for you
At the Post Office counter, we’ll ask them to show proof of identity. If the item they’re collecting was sent to a Parcel Collect address or transferred from a Parcel Locker, they’ll also need to show the collection notification email or SMS we sent you. At the counter, they can show the email or SMS – forwarded by you – on their phone, or present a printout of the email.
Signature required items
In some cases, though, the sender may require that you collect and sign for the item in-person. This means you can’t authorise someone else to collect it for you. If you’re ordering something online, you should be made aware of this when placing your order.
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You can still collect your parcel from a 24/7 Parcel Locker without the access code or your MyPost customer number.
You can use the AusPost app on your mobile phone, check your emails for your access code, or find your customer number on your MyPost account.
AusPost app and mobile phone
You can unlock your Parcel Locker in a single step with the latest version of the Australia Post app and your mobile phone or Apple watch.
Swipe to the relevant QR code on your phone or watch.
Scan the code by facing the screen of your phone or watch towards the small scanner located underneath the Parcel Locker touchscreen.
You can also enter your mobile phone number if this is registered to your MyPost account.
Access code
If you’ve forgotten the access code to collect your item from a Parcel Locker, check for the email or SMS we sent you which contains the code. We’ll also send a reminder email 24 hours before the parcel is removed from the locker.
