Current delivery times

We’re delivering as quickly and safely as we can, but many items are taking longer than usual.

Use the info below to estimate how long your delivery will take to arrive. Please bear in mind that times vary based on destination and are subject to change.

Why are deliveries taking longer than usual?
Sending within Australia

Last updated: 25 November 2020

Same-state deliveries1

Express Post
Most items are arriving within 1 business day2
Allow up to 2 business days3

Parcel Post
Most items are arriving within 2 business days2
Allow up to 5 business days3

Regular letters
Allow up to 5 business days

Interstate deliveries1

Express Post
Most items are arriving within 2 business days2
Allow up to 3 business days3

Parcel Post
Most items are arriving within 4 business days2
Allow up to 7 business days3

Regular letters
Allow up to 7 business days

See delivery times by state
Sending overseas

Last updated: 4 January 2021

To China

Express
6–14 business days4

Standard
12–21 business days4

To New Zealand

Express
6–12 business days4

Standard
9–15 business days4

To United Kingdom

Express
9–18 business days4

Standard
9–25 business days4

To United States

Express
10–20 business days4

Standard
15–25 business days4

See more countries & services

Latest updates

Sending overseas – new customs requirements apply

January 2021

Senders must now provide customs information electronically prior to posting international parcels and express letters to certain countries. Articles sent without this information may be delayed or returned to sender.

Learn more

Deliveries to Spain may be delayed

13 January 2021

Extreme weather conditions are disrupting air, road and rail transport across Spain. Deliveries may be delayed as a result. We'll update you with further info as soon as we can.

Deliveries to UK may be delayed

5 January 2021

Heightened COVID-19 restrictions in the United Kingdom may affect services and deliveries may be delayed as a result.

Price changes for PO Boxes

4 January 2021

On 1 February 2021, price changes will take effect for Post Office Boxes, common boxes, private bags and locked bags.

Learn more

Deliveries to USA may be delayed

22 December 2020

Heightened COVID-19 restrictions, high parcel volumes and severe snowstorms on the United States East Coast are affecting services. Deliveries may be delayed as a result.

View all updates

Stay updated on your deliveries

For the quickest, smartest tracking experience, use the AusPost app to manage your deliveries on the go.   

  • Expected delivery dates. See them as soon as we've got your parcel.5 
  • Localised service updates. Know what's happening in your local area, with deliveries like yours.  
  • Handy delivery options. Choose to redirect your parcel or have it left in a safe place.6  
  • Notification preferences. Tell us what you want to know, and when.  
Download on the App Store Get it on Google Play

Our COVID-19 response

We're recruiting 4,000 new staff. We’ve also upgraded systems and opened new processing facilities to keep things moving. 

Most of our Post Offices remain open and we’ve put in place new measures to help keep our customers and posties COVID safe.  

More about service improvements How we're keeping everyone COVID safe

Help and support

Record parcel volumes mean we're responding to more enquiries than ever before. We're providing answers as quickly as we can, but it may take us longer than usual to provide the support you need.

We're continuing to prioritise enquiries about essential medication, as well as items that have taken much longer than the estimated delivery time.

Get answers to FAQs Report a late or missing item Talk to our team Get business support

1 Domestic delivery times for Express Post and Parcel Post reflect recent past performance and are indicative of our current performance, but not a guarantee of future performance. All delivery times are based on the number of business days items take to arrive following the day of posting. Delivery times for regular letters are based on service requirements as regulated by the Australian Government. Actual delivery speeds will depend on where in each state/territory the item is being posted from/to, and the level of restrictions and congestion in our delivery network at the time of posting. 

2 Between the 19 November 2020 and 25 November 2020, at least 70% of items arrived within this time.

3 Between the 19 November 2020 and 25 November 2020, at least 95% of items arrived within this time.

4 International delivery times are estimated from the time of posting in Australia to delivery in metro locations in the destination country. They don't include time spent in customs, which is out of our control. Due to increased travel time between facilities for items lodged from SA, TAS or NT please allow additional time for delivery. For Express, add 3 business days to all estimated delivery times. For Standard, add 7 business days to all estimated delivery times.

5 Expected delivery dates are included in the tracking information provided for deliveries within Australia. Dates can only be calculated once we’ve received the item from the sender. If the delivery postcode hasn’t been entered into our system, you’ll often be able to calculate expected delivery dates by entering the postcode when viewing the item on our tracking tool. Any dates for delivery are a guide only.

6 Parcel redirection is only available for parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account. Changing your delivery address may result in a delay in delivery, depending on the location. 

The option to have your parcel left in a safe place will only be available if the sender has agreed to allow it. This applies to parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account.