Current delivery times

We’re delivering as quickly and safely as we can, but some items are taking longer than usual.

Use the info below to estimate how long your delivery will take to arrive. Please bear in mind that times vary based on destination and are subject to change.

Why are deliveries taking longer than usual?
Sending within Australia

Last updated: 16 March 2021

Same-state deliveries1

Express Post
Most items are arriving within 1 business day2
Some items may take 2 business days to arrive3

Parcel Post
Most items are arriving within 2 business days2
Some items may take 5 business days to arrive3

Regular letters
Allow up to 5 business days

Interstate deliveries1

Express Post
Most items are arriving within 2 business days2
Some items may take 3 business days to arrive3

Parcel Post
Most items are arriving within 4 business days2
Some items may take 6 business days to arrive3

Regular letters
Allow up to 7 business days

Please note: Delivery times may take longer depending on origin and destination.

See delivery times by state
Sending overseas

Last updated: 4 January 2021

To China

Express
6–14 business days4

Standard
12–21 business days4

To New Zealand

Express
6–12 business days4

Standard
9–15 business days4

To United Kingdom

Express
9–18 business days4

Standard
12–22 business days4

To United States

Express
10–20 business days4

Standard
15–25 business days4

See more countries & services

Latest updates

Deliveries to and from Western Australia delayed by extreme weather

13 April 2021

Tropical cyclone Seroja is disrupting road and air services to and from Western Australia, causing delays to parcel and mail deliveries. Deliveries to Geraldton and surrounds, including Pilbara regions, have been paused until it’s safe to continue. This affects delivery to postcodes 6405-6799.

Find out more

Temporary surcharge on outbound international parcel consignments

4 March 2021

On 8 March 2021, a temporary International Linehaul Surcharge will be introduced for parcel consignments sent to impacted destination zones. The surcharge partially recovers higher costs caused by reduced airfreight capacity during COVID-19.

Find out more

Sending overseas – new customs requirements apply

January 2021

Senders must now provide customs information electronically prior to posting international parcels and express letters to certain countries. Articles sent without this information may be delayed or returned to sender.

Learn more
View all updates

Stay updated on your deliveries

For the quickest, smartest tracking experience, use the AusPost app to manage your deliveries on the go.   

  • Expected delivery dates. See them as soon as we've got your parcel.5 
  • Localised service updates. Know what's happening in your local area, with deliveries like yours.  
  • Handy delivery options. Choose to redirect your parcel or have it left in a safe place.6  
  • Notification preferences. Tell us what you want to know, and when.  
Download on the App Store Get it on Google Play

Our COVID-19 response

We've recruited 4,000 new staff. We’ve also upgraded systems and opened new processing facilities to keep things moving. 

Most of our Post Offices remain open and we’ve put in place new measures to help keep our customers and posties COVID safe.  

More about service improvements How we're keeping everyone COVID safe

Help and support

Record parcel volumes mean we're responding to more enquiries than ever before. We're providing answers as quickly as we can, but it may take us longer than usual to provide the support you need.

We're continuing to prioritise enquiries about essential medication, as well as items that have taken much longer than the estimated delivery time.

Get answers to FAQs Report a late or missing item Talk to our team Get business support

1 Domestic delivery times for Express Post and Parcel Post reflect recent past performance and are indicative of our current performance, but not a guarantee of future performance. All delivery times are based on the number of business days items take to arrive following the day of posting. Delivery times for regular letters are based on service requirements as regulated by the Australian Government. Actual delivery speeds will depend on where in each state/territory the item is being posted from/to, and the level of restrictions and congestion in our delivery network at the time of posting. 

2 Between 8 February 2021 and 21 February 2021, at least 70% of items arrived within this time.

3 Between 8 February 2021 and 21 February 2021, at least 95% of items arrived within this time.

4 International delivery times are estimated from the time of posting in Australia to delivery in metro locations in the destination country. They don't include time spent in customs, which is out of our control. Due to increased travel time between facilities for items lodged from SA, TAS or NT please allow additional time for delivery. For Express, add 3 business days to all estimated delivery times. For Standard, add 7 business days to all estimated delivery times.

5 Expected delivery dates are included in the tracking information provided for deliveries within Australia. Dates can only be calculated once we’ve received the item from the sender. If the delivery postcode hasn’t been entered into our system, you’ll often be able to calculate expected delivery dates by entering the postcode when viewing the item on our tracking tool. Any dates for delivery are a guide only.

6 Parcel redirection is only available for parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account. Changing your delivery address may result in a delay in delivery, depending on the location. 

The option to have your parcel left in a safe place will only be available if the sender has agreed to allow it. This applies to parcels in transit and addressed to a street address. Additionally, the shipping information provided by the sender must include your registered email address, mobile number, or other details that allow us to match the parcel to your MyPost account.