Meet the MyPost Business chatbot: your 24/7 online help service

Have a question about parcel tracking? Need online help to solve a technical issue with the MyPost Business platform? You can access our chatbot for customer service 24/7 – here are all your chatbot questions answered.

Key points

  • The MyPost Business chatbot is available all day, every day, so you can access Australia Post customer service whenever it suits you.
  • The chatbot can help with a wide range of enquiries like parcel tracking information, technical issues and other online help services.
  • Sign up or log in to MyPost Business for free to access this easy-to-use live chat.

Get quick answers to simple questions

The MyPost Business chatbot can help you get the answers you need, whenever you need them. Here are some of the ways this chatbot for customer service can help.

Can you get fast answers about parcel tracking?

With the MyPost Business chatbot, all you need to do is click on the ‘Track a Parcel’ button and enter your tracking ID. You’ll quickly get all the information you need, including estimated delivery date, the location of the last scan, and any available details about delayed deliveries.

Can you use the chatbot for technical support?

You can use the chatbot for technical support and operational issues. For example, if you’re after basic troubleshooting on your MyPost Business account or you’re keen to find out how to send a particular product, ask the chatbot.

Can you ask the chatbot about international parcel tracking?

The chatbot is ready to help with all your parcel tracking and MyPost Business questions for both domestic and international shipping.

Can the chatbot answer some tough questions, or are there limitations to what it can help with?

The MyPost Business chatbot knows lots of answers and is always evolving. It’s built using machine learning and AI, which means it will keep improving and getting smarter over time. If it doesn’t know the answer to a question you ask today, it will learn how to provide an answer in the near future.

If the chatbot doesn’t know the answer, can you talk to someone in Australia Post customer service?

Wherever possible, the chatbot will provide online help that answers your question. If the chatbot doesn’t know the answer to a more complex question, it will help you reach out to an Australia Post customer service agent during business hours.

How much does the MyPost Business chatbot cost?

The chatbot is free with your MyPost Business account.

When is the chatbot available?

You can access the chatbot all day, every day, so you can ask MyPost Business and shipping questions whenever you need.

How can you start talking to the chatbot?

Log in to your MyPost Business account , click ‘Help and support’ and select the live chat (also known as the virtual assistant).

Selling online? We're making eCommerce easy

Save time with MyPost Business. Create labels, book pickups and manage your account all in one place.

Sign up for free

Related articles

Australia Post acknowledges the Traditional Custodians of the land on which we operate, live and gather as ​a team. We recognise their continuing connection ​to land, water and community. We pay respect to Elders ​past, present and emerging.