Fast facts about Australia Post

As a Government Business Enterprise (GBE) that operates under the Australian Postal Corporation Act 1989 (APC Act), Australia Post is a completely self-funded business with both commercial and community service obligations. It requires us to make the best use of our assets and resources, enabling us in turn to earn profits that can be reinvested in our business for the benefit of the Australian community.

Each year, we make a direct contribution of over $3 billion to national GDP through our operations; and the indirect economic impacts that flow from our activities contribute almost as much again.

Our workforce of more than 75,000 people is made up of 35,000 employees and an extended workforce of contractors, licensees and subcontractors. We continue to place the safety of our people as our highest priority because we believe everyone should feel safe and well in the course of their day. We are committed to enhancing our reputation and performance as a responsible business, and we are actively pursuing our goal of reducing our environmental impacts.

• Record revenue of $7.5 billion, up 7 per cent
• Profit before tax of $53.6 million, up 30 per cent
• $21.0 million dividend paid to our Shareholder, $27.9 million dividend declared for 2019/20
• Community service obligation cost of $393 million
• Contributed $501.6 million in government taxes, duties and dividends

Our unrivalled retail and delivery networks span the nation.

• With 4,330 post offices, we have the nation’s most extensive retail footprint – and 2,520 of these offices are in regional Australia.
• Our network includes 15,036 street posting boxes, 5,412 motorbikes, 4,691 delivery vans, trucks, cars and utes, 1,235 electric delivery vehicles, 2,529 electric bikes, up to 17 airline freighters chartered each day, 481 facilities and 33,039 parcel lockers.
• Over 2.8 billion items were processed in 2019/20, and we deliver to 12.3 million delivery points across Australia.
• We deliver to 212 countries, territories and regions.

• 228m physical customer visits and 495m digital customer visits in 2019/20.
• We have 10 million MyPost members and there were 125m visits to AusPost app in 2019/20.
• We spent over $19.7 million with 49 social and Indigenous suppliers.
• We contributed more than $20.96 million to the community through our community investment program. Some of these contributions were in the form of direct cash investments to important partnerships with the Australian Red Cross, Beyond Blue and the Indigenous Literacy Foundation.
• We have forgone revenue of over $31 million. This is revenue from products and services that we would have received but chose to waive totally or partially for community benefit.
• 2019 Community Grants program provided a total of 75 grants, totalling $501,799, with more than half of the grants supporting rural and remote communities.

• Introduced measures to protect and support our people during the challenges of bushfires and COVID-19.
• Reduced manual handling touchpoints by 520,000 per day across six sites.
• Achieved record attendance and productivity through the first COVID-19 quarter.
• Invested $20 million in PPE to keep our people safe.
• Provided security for more than 33,000 postal employees by signing a Memorandum of Understanding to protect employee conditions.
• Used new ways such as SMS and video to connect with our workforce and keep them informed about COVID-19.
• We have achieved gender pay parity for the fourth year running.
• We have 75,000 people in our extended workforce, including 35,000 employees.
• 36.9% of our workforce are female, 5.7% live with disability, 3.1% identify as LGBTQI and 30.0% are from a culturally and linguistically diverse background.
• Our employees represent 147 nationalities, speaking 65 languages.
• Average tenure 12.5 years, longest tenure 61 years.

• Product availability of 99.8 per cent in 2019/20.
• In 2019/20 there were 1.35m Digital iD™ customer verifications and 110 per cent year-on-year growth in the number of individuals with a Digital iD™ app.
• Our globally recognised MyPost and Digital iD™ apps have app store ratings of 4.8 and 4.6 respectively.

• Achieved our 2020 emissions target to reduce CO2e (Carbon Dioxide equivalent) by 25 per cent, equivalent to 100,000 tonnes of CO2e since 2010 - equivalent to taking 41,665 cars off the road.
• Achieved our 2020 reuse and recycling target to divert 100,000 tonnes of material from landfill between 2016 and 2020 – equivalent to 16 Olympic sized swimming pools.
• Introduced ‘best in market’ plastic satchels with 80 per cent recycled content, and mailing boxes that are 100 per cent certified by the Forest Stewardship Council (FSC).
• Implemented carbon neutral delivery for all parcel products sent through the Retail and MyPost business channels, offsetting the emissions of 62 million parcel deliveries annually.