Features & extras

If you’d like extra peace of mind when sending an item, you can add Extra Cover.¹ It provides loss or damage cover up to the specified value of your item (from $100 up to $5,000) while it’s being carried by Australia Post.

Price

Extra Cover costs $0 for the first $100 of cover and $4 for each subsequent $100 of cover (above $100 included cover) up to $5,000.

If you don’t purchase Extra Cover and your item is lost or damaged while in our care, you may still be eligible for compensation of up to $100. We offer this for most items you send with us, with eligibility of claims assessed on a case-by-case basis. A refund of postage may also be payable. Extra Cover and any compensation offered under the Australia Post Terms and Conditions are in addition to any rights and remedies you may have under the Australian Consumer Law.

Availability

Cover up to $5,000 is available for most international services except Economy Air letters and Economy Air parcels, which can have a maximum cover of up to $500.

Extra Cover isn’t available for:

• International Post Registered, which comes with $100 maximum compensation for loss or damage included
• every country – check your destination country in our Postage Assessment Calculator
• items prohibited for carriage by your destination country – check our International Post Guide for postal restrictions by country

Exclusions

Sending an item? Learn more about what’s not eligible for Extra Cover.

Please note that if you’re a business or online retailer with an Australia Post eParcel contract in place, your items are not eligible for Extra Cover – instead you can choose Transit Cover for loss or damage cover.

These exclusions do not limit any rights or remedies you may have under the Australian Consumer Law.

How to add Extra Cover

• Simply ask to purchase Extra Cover when you pay for postage at a Post Office
• You can also add Extra Cover after you’ve bought your satchel or postage label – just ask for it at your Post Office before you send your item
• If you’re printing your shipping labels online using your MyPost Business account, you can add Extra Cover during the order process

Making a claim

Find out how to lodge a claim for lost or damaged items carried by Australia Post.

More information

Read Australia Post Terms & Conditions (PDF 1.64MB).

Stay updated on the progress of your delivery - and keep customers in the loop - with tracking notifications along the way.²

You can track your delivery for free online and through email with Courier, Express and Standard post options.

SMS tracking updates are available for free with Courier, Express and Standard post.

You can enter your tracking number straight from our homepage - or use the Auspost mobile app - at any time.

With email and SMS notifications, we'll send you confirmation when your item's posted, when it arrives in the destination country and when it's delivered.

Learn more about our tracking service