Announcing the new Parcel Send help & support
A new home page, updated topics, release updates, and more!
Parcel Send help content has a new home! We’ve built a brand new, easy to use site with up-to-date content, account specific instructions, better navigation, and new release updates.
Visit the new Parcel Send help & support home page, then read on for a breakdown of the new design.
The home page
The home page is your jumping off point – it has a login link for Parcel Send, a list of the most searched for topics, and links to each help category, the latest release updates, and parcel tracking.
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The help topics
Each topic now has its own dedicated page. We’ve updated the content of every topic to make sure it’s as accurate and up-to-date as possible, and added more images and links to related content.
We’ve also added specific instructions for each account type, and a navigation sidebar to help you easily find and move between topics.
At the end of each page you’ll find a link to a feedback form. We’d love to know whether the page was helpful to you, and anything that you think could make it better – for example, is it missing something? Or are the instructions hard to understand?
![](/content/dam/auspost_corp/media/images/parcel-send/screenshot-parcel-send-help-2.png.auspostimage.970*0.medium.png)
Release updates
Whenever we release a significant new feature or make a big improvement to Parcel Send, we’ll post an update on the What’s new in Parcel Send page. We’ll also post a banner in Parcel Send with a link to the new post, so you won’t have to go looking for it.
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What do you think?
Tell us what you think of the new Parcel Send help & support by clicking the feedback link at the bottom of this article.
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