How your business can offer easy returns

How can I make returns easier for my customers?

If your eCommerce business uses eParcel Contract, your customers can easily process returns online through the Australia Post Returns Portal. They can self-serve on the co-branded portal and print their return label at home. No printer? No problem. Customers have the convenience of printing at the Post Office and lodging their return at one of 20,000+ drop-off locations.

Enjoy added benefits with Returns Portal Plus

Boost your experience with Returns Portal Plus, which offers all the standard features of Returns Portal along with additional benefits for both you and your customers – including enhanced customisation, deeper returns data and more control for your customers when returning online. Returns Portal Plus is eligible for all eCommerce businesses with 5,000 or more returns per year.

Making returns easy with MyPost Business

MyPost Business lets you easily create a return label for your customers using the Returns Portal. All your customer’s details will be automatically added to the return label. Once ready, just send it to you customer.

If the customer’s email was included on the original label, they will be kept in the loop and notified when their parcel’s returned, so they know when to expect a refund.