How we're tracking

Longer-than-usual delivery times

International deliveries are ongoing but remain affected by COVID-19.

For more info, please check the destination guide below.

Limited services

Some countries are not currently accepting deliveries due to COVID-19 restrictions. 

Check the destination guide below for more info. 

Stay up to date

View the updates on this page for the latest issues affecting specific countries.  

Destination guide

Use this guide to find out which countries are accepting parcels and what the estimated delivery times are.   

Our delivery estimates should be used as a general guide only. Please bear in mind that:  

  • restrictions and capacity constraints are causing delays in most countries
  • some countries are not currently accepting parcels
  • items may be held longer than usual by Australian and overseas customs authorities
  • all estimates are for metro destinations – items sent to regional and rural locations will likely take longer

Items sent from South Australia, Tasmania and the Northern Territory  must travel interstate before departing Australia. You can factor this in by adding 3 business days for Express items, and 7 business days for Standard and Economy items.

Latest international updates

Our online services will be offline for maintenance this weekend 

8 June 2021

We’re making some updates to our systems this weekend from 11pm on Saturday 12 June to 8am on Sunday 13 June. During this time, you won’t be able to access to our website and online services. We apologise for any inconvenience.   

International delivery impacts due to Victorian lockdown

7 June 2021

We will continue to process and deliver all items but delays may occur due to lockdown restrictions. Inbound and outbound Victorian deliveries may be affected. We remain fully committed to delivering as quickly and safely as possible and thank you for your understanding.

Deliveries to New Zealand may be delayed

3 June 2021

Due to heavy rain resulting in extensive flooding, items destined to the South Island of New Zealand may be delayed. Landslides and floodwaters are expected to continue to disrupt deliveries and a State of Emergency has been declared in the Canterbury region. 

Deliveries to and from Sri Lanka may be delayed

31 May 2021

Increased local COVID-19 restrictions may cause delivery delays for parcels sent to and from Sri Lanka.

Deliveries to and from Israel may be delayed

24 May 2021

Security issues in the region may cause delays for parcels sent to and from Israel.

Deliveries to and from India and Thailand may be delayed

27 April 2021

Limited flight availability and increased COVID-19 restrictions mean items sent to and from India and Thailand may be delayed.

Temporary surcharge on outbound international parcel consignments

4 March 2021

On 8 March 2021, a temporary International Linehaul Surcharge will be introduced for parcel consignments sent to impacted destination zones. The surcharge partially recovers higher costs caused by reduced airfreight capacity during COVID-19.

Sending overseas – new customs requirements apply

January 2021

Senders must now provide customs information electronically prior to posting international parcels and express letters to certain countries. Articles sent without this information may be delayed or returned to sender.

Important biosecurity awareness warning – Seeds

7 August 2020

The Department of Agriculture, Water and the Environment has issued a warning about unsolicited seed packets arriving via mail.

 

1 International Courier is only available at select retail outlets. Economy Sea services are only available at Post Offices.

2 No longer performing signature on delivery due to government restrictions.

3 Delivery of items from these countries, territories and regions to Australia have been suspended by the local postal operator.

4 Items to this destination may be subject to additional COVID-19-related delays.