How we're tracking

Longer-than-usual delivery times

Overseas restrictions, customs delays and fewer flights may affect delivery times.

Get delivery estimates by viewing the international destination guide.

Limited services

Some countries are not currently accepting deliveries due to COVID-19 restrictions. 

Check the destination guide below for more info. 

Stay up to date

View the updates on this page for the latest issues affecting specific countries.  

Destination guide

Use this guide to find out which countries are accepting parcels and what the estimated delivery times are.   

Our delivery estimates should be used as a general guide only. Please bear in mind that:  

  • restrictions and capacity constraints are causing delays in most countries
  • some countries are not currently accepting parcels
  • items may be held longer than usual by Australian and overseas customs authorities
  • all estimates are for metro destinations – items sent to regional and rural locations will likely take longer

Items sent from South Australia, Tasmania and the Northern Territory  must travel interstate before departing Australia. You can factor this in by adding 3 business days for Express items, and 7 business days for Standard and Economy items.

Latest international updates

Sending overseas – new customs requirements apply

January 2021

Senders must now provide customs information electronically prior to posting international parcels and express letters to certain countries. Articles sent without this information may be delayed or returned to sender.

Deliveries to Spain may be delayed

13 January 2021

Extreme weather conditions are disrupting air, road and rail transport across Spain. Deliveries may be delayed as a result. We'll update you with further info as soon as we can.

Deliveries to UK may be delayed

5 January 2021

Heightened COVID-19 restrictions in the United Kingdom may affect services and deliveries may be delayed as a result.

Deliveries to USA may be delayed

22 December 2020

Heightened COVID-19 restrictions, high parcel volumes and severe snowstorms on the United States East Coast are affecting services. Deliveries may be delayed as a result.

Deliveries to Europe – delays due to high COVID-19 case numbers

10 December 2020

European deliveries are being affected by increased COVID-19 restrictions across several countries. These include France, Germany, Spain, Italy, Slovenia, Belgium, Luxembourg and Greece. Items sent to these countries may be delayed as a result.

Important biosecurity awareness warning – Seeds

7 August 2020

The Department of Agriculture, Water and the Environment has issued a warning about unsolicited seed packets arriving via mail.

Inbound deliveries from overseas – update 

1 August 2020

We’re delivering items as quickly as we can, but COVID-19 restrictions in foreign countries are causing longer-than-usual delivery times.  

Yemen, Egypt, Bangladesh, Somalia and Syria – air cargo restrictions 

31 January 2020

Deliveries from these countries are currently prohibited or restricted.

 

1 International Courier is only available at select retail outlets. Economy Sea services are only available at Post Offices.

2 No longer performing signature on delivery due to government restrictions.

3 Delivery of items from these countries, territories and regions to Australia have been suspended by the local postal operator.

4 Items to this destination may be subject to additional COVID-19-related delays.