How we're tracking

Longer-than-usual delivery times

Overseas restrictions, customs delays and fewer flights may affect delivery times.

Get delivery estimates by viewing the international destination guide.

Limited services

Some countries are not currently accepting deliveries due to COVID-19 restrictions. 

Check the destination guide below for more info. 

Stay up to date

View the updates on this page for the latest issues affecting specific countries.  

Destination guide

Use this guide to find out which countries are accepting parcels and what the estimated delivery times are.   

Our delivery estimates should be used as a general guide only. Please bear in mind that:  

  • restrictions and capacity constraints are causing delays in most countries
  • some countries are not currently accepting parcels
  • items may be held longer than usual by Australian and overseas customs authorities
  • all estimates are for metro destinations – items sent to regional and rural locations will likely take longer

Items sent from South Australia, Tasmania and the Northern Territory  must travel interstate before departing Australia. You can factor this in by adding 3 business days for Express items, and 7 business days for Standard and Economy items.

Latest international updates

Temporary surcharge on outbound international parcel consignments

4 March 2021

On 8 March 2021, a temporary International Linehaul Surcharge will be introduced for parcel consignments sent to impacted destination zones. The surcharge partially recovers higher costs caused by reduced airfreight capacity during COVID-19.

Sending overseas – new customs requirements apply

January 2021

Senders must now provide customs information electronically prior to posting international parcels and express letters to certain countries. Articles sent without this information may be delayed or returned to sender.

Important biosecurity awareness warning – Seeds

7 August 2020

The Department of Agriculture, Water and the Environment has issued a warning about unsolicited seed packets arriving via mail.

 

1 International Courier is only available at select retail outlets. Economy Sea services are only available at Post Offices.

2 No longer performing signature on delivery due to government restrictions.

3 Delivery of items from these countries, territories and regions to Australia have been suspended by the local postal operator.

4 Items to this destination may be subject to additional COVID-19-related delays.