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Try one of the helpful links or contact us
Helpful links
Track your parcels wherever you are
Get notifications sent to your phone or tablet - download the Australia Post App
Find a missing item
If your parcel or letter is showing as 'delivered' but hasn’t been received, we’d like to help you find it.
Get deliveries when you’re not home
Ask us to leave eligible parcels on your premises if no one’s home to sign for them.
For more on current delays and disruptions check our service updates page.
Not sure why your item hasn't arrived yet? We'll follow it up, using your tracking number.
Report a problem with how or where your item was delivered, so we can investigate.
Trouble with your service? Leave your application details and we’ll look into it.
Get help choosing or using our products and services – from mail to passports, payments and more.
Got a suggestion, compliment, or complaint? We'd love to hear from you.
We'd rather not keep you waiting.
We'd rather not keep you waiting.
We’re answering phone enquiries as quickly as we can, but we’re currently receiving very high call volumes. Rather than keep you waiting, we encourage you to submit an online enquiry. We’ll investigate your query and get back to you shortly.
The best way to track your deliveries is by using our mobile app or online tracking tool. The expected delivery dates for your item will be updated regularly, taking into account any delays along the way.
Chat
See if our chatbot — or one of our live agents — can help.
Call us
Get in touch from Monday to Friday, except national public holidays.
- In Australia 8am–6pm (local time) 13 POST (13 7678)
- From overseas 7am–6pm (AEST) +61 3 8847 9045
- Business credit accounts 8am–6pm (local time) 13 11 18
Get help calling
Book an interpreter or get 24-hour calling assistance.
- Don’t speak English? Call us via the TIS
- Hearing or speech impaired? Call us via the NRS
