Update to our CN22 label for US-bound parcels
Update to our CN22 label for US-bound parcels
From 1 November 2024, you can use a CN22 label (A6 size) to send parcels weighing up to 5kg to the US, instead of the previous 2kg limit. This applies to both Express and Standard international shipments.
CN22 label
What is a CN22 label?
The CN22 label is a single, A6 sized customs declaration, which can be used for:
- International Express Merchandise
- International Express Documents
- International Standard without Signature
What customers and shipments is the digital CN22 label suitable for?
The CN22 label has been designed for small, medium and large International outbound contract business customers who use our International Express and Standard services to send small, lightweight and low value goods.
How do customers enable the new CN22 label feature?
Find out how to enable the new CN22 label feature for:
Benefits
- Reduces International label processing time for merchants.
- Meets customer demand for a smaller sized label for tracked International products.
- The new design provides easier-to-read delivery details for international postal operators.
To enable the CN22, all the listed criteria must be met
All of the below criteria must be met:
- Parcel dimensions are ≤90cm (L + W + D combined)
- The greatest dimension is ≤60cm
- Total consignment value is ≤$500 AUD
- Parcel weight is ≤2kg (≤5kg for the US)
- Destination country eligibility must be met - outlined in the table provided.
International Standard products must meet additional criteria:
- No Signature on Delivery
- Destination country eligibility must be met - outlined in the table provided.
Changes to CN22 label
In addition to expanding the use of the CN22 label, currently available for International Express and Standard (without Signature) products when specific criteria are met, the following changes have been made:
- The label design has been updated for ease of identification, processing and delivery
- We’ve expanded our label layouts to include:
- A4-1PP
- A4-4PP
- Thermal label A6 1PP
There have been changes made to the ‘Create Label’ API call to support the new International layouts.
If the International preference group is currently used:
- You’ll need to update the layout value to A4-1PP, A4-4PP or THERMAL-LABEL-A6-1PP (depending on preference) within the International preference group.
If the International preference group is not used:
- You’ll need to pass the International preference group – see below example:
- You’ll need to update the layout value to A4-1PP, A4-4PP or THERMAL-LABEL-A6-1PP (depending on preference) within the International preference group.
The label can be printed onto adhesive paper with a thermal or regular printer and attached to a consignment. Customers can request the following layouts:
- A4-1PP
- A4-4PP
- Thermal Label A6 1PP
- ZPL
The default format is PDF, however if you require ZPL it is enabled for the CN22 label only. To enable ZPL functionality, ensure you enter the field “format”: “ZPL” as per the below screenshot.
Please note: If you specify ZPL and CN22 labels aren’t valid, an error will be returned. Similarly, you’ll receive an error when specifying ZPL using combination of CN22 and CN23 labels.
Please note: These printing layouts are only available for CN22 A6 labels. No changes have been made to the printing options available for CN23 labels.
There have been changes made to the ‘Create Label’ API call to support the new International layouts.
If the International preference group is currently used:
- You’ll need to update the layout value to A4-1PP, A4-4PP or THERMAL-LABEL-A6-1PP (depending on preference) within the International preference group.
- Update your user interface to enable the new layouts.
If the International preference group is not used:
- You’ll need to pass the International preference group – see below example:
- You’ll need to update the layout value to A4-1PP, A4-4PP or THERMAL-LABEL-A6-1PP (depending on preference) within the International preference group.
- Update your user interface to enable the new layouts.
The label can be printed onto adhesive paper with a thermal or regular printer and attached to a consignment. Customers can request the following layouts:
- A4-1PP
- A4-4PP
- Thermal Label A6 1PP
- ZPL
The default format is PDF, however if you require ZPL it is enabled for the CN22 label only. To enable ZPL functionality, ensure you enter the field “format”: “ZPL” as per the below screenshot.
Please note: If you specify ZPL and CN22 labels aren’t valid, an error will be returned. Similarly, you’ll receive an error when specifying ZPL using combination of CN22 and CN23 labels.
Please note: These printing layouts are only available for CN22 A6 labels. No changes have been made to the printing options available for CN23 labels.
