Parcel returns

Parcel returns

With the growth in online shopping, more parcels are being sent than ever before - which increases the need for a returns solution. 

Returns solutions for your business

With our flexible and hassle-free parcel returns service, you can make it easy for customers to return your parcels.

We offer 2 returns options:

  • eParcel returns - for domestic and international returns (New Zealand to Australia returns only)
  • Return Paid parcels - for domestic returns only

eParcel Returns

eParcel Returns enables you to manage your returns and delivery through eParcel, Australia's largest business-to-consumer parcel delivery service. eParcel is available if you send over 1,000 parcels a year.

Features - domestic

  • Convenience - customers can either contact you to arrange a return, use the label you've sent with the item, or go online to arrange the return themselves
  • Packaging - specify Australia Post packaging for your returns, or use our handy returnable satchels
  • Select who pays - choose whether you or your customer pays for return postage
  • Easy to return - over 19,000 returns locations Australia-wide (post offices and street posting boxes)
  • Tracking - available in selected locations for peace of mind
  • Speed of delivery - choose regular Parcel Post or Express Post
  • Print at Post - if your customer does not have access to a printer they can print their returns label by visiting a participating post office*

Features - international#

  • Convenience - customers can contact you to arrange a return
  • Packaging - use our handy returnable satchels
  • Select who pays - choose whether you or your customer pays for return postage
  • Available countries - international returns are currently only available for articles to be returned from New Zealand to Australia. More countries will be available soon
  • Easy to return - customers in New Zealand can now easily return parcels at over 1,000 New Zealand post offices
  • Tracking - available on Express Courier International returns only
  • Speed of delivery - choose regular Airmail or Express Courier International


Return Paid parcels

If you need a basic, untracked returns solution, the Return Paid parcels service makes it easy for your customers to return items to you.


  • Simple to use - just give your unique Return Paid number to customers
  • Cost control - only pay for parcels that are returned to you
  • Easy to manage - cost is charged to your Australia Post credit account
  • Easy to return - customers lodge returned item through any post office or street posting box

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As the retail landscape continues to evolve, businesses must ensure their offering meets customers ever demanding expectations.

Your customers might need to return an item for several reasons:

  • maybe it's because clothing purchased doesn't fit,
  • a piece of technology needs to be repaired,
  • or perhaps they had a change of mind.

Whatever the reason, if an item needs to be returned, it should be a positive and easy experience for both businesses and their customers

SUPER: How to return it

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SUPER: Positive & easy

SUPER: Flexible returns

SUPER: Manage?

SUPER: Free?

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That's why Australia Post has developed a range of flexible Returns offerings to cater for all scenarios.

How would you like to manage your returns?

Would you like to choose which customers receive free returns?

Do you want all of your customers to have access to free returns by including a returns label with every outgoing item?

Or would you like your customer to pay for and organise the return?

SUPER: 3 Simple options 

DISCLAIMER: These options are only available through eParcel, which requires you to send a minimum of 1,000 parcels per year and are subject to the terms, conditions and fees set out in your eParcel Agreement.

Here are three simple options for your customers to return items.

SUPER: 1 Contact you

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Option 1 - Contact you

Your customers can contact your business to arrange the returns label, which you can email or post to the customer.

Australia Post can also collect the parcel directly from your customer.

SUPER: 2 Use label provided

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Option 2 - Use label provided

This option allows you to include a returns label with every outgoing parcel and pay for the return postage. So if your customers need to return an item, they simply re-pack it, and post it back to you.

SUPER: 3 Go Online

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SUPER: Your choice

And option 3 - Go online

Your customer can visit and easily pay for and print out a return label that's trackable, then pack and send the item back to you.

You can also offer to pay for this service. It's your choice.

SUPER: 15,000

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SUPER: 4,400 retail outlets

With over fifteen-thousand street post boxes and over four thousand four hundred retail outlets across Australia, the returns process has never been easier for your businesses or your customers.


DISCLAIMER: Available soon online or at your nearest Business Hub for purchase.

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SUPER: Solutions for all

DISCLAIMER: Terms and conditions apply. Visit for further details.

Australia Post logo

Do you know, they also have returnable satchels coming soon. Which is great, because they can be used to send your product to your customers and can easily be re-sealed and re-used to return items.

With Australia Post's Returns they have a solution for any business.

Terms and conditions apply. For more information about Returns, speak to your account manager or visit

Australia Post

Don't have an eParcel account?

  • * Only available at selected Post Offices. Visit the Post Office locator to search for your nearest outlet offering Print at Post.
  • # International returns currently only available from New Zealand to Australia. More countries will be available soon.