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If you have purchased something from an online retailer and wish to return it, it is important to note that every retailer will have their own policy and process.

The best thing to do is check your receipt or package contents for information about the retailer's returns policy. If you can't find any information, visit their website or call them directly.

View Return a parcel for more information on how to make a return through Australia Post.

When you visit a Parcel Locker and choose to send or return a parcel, you’ll be asked to scan your eligible parcel and enter your mobile number. You'll receive a verification code by SMS to keep the service secure. Enter that code on the touch screen then scan your parcel and a Parcel Locker door will open to enable you to lodge your parcel.

MyPost Business allows you to create a return label for domestic parcels for postage labels generated through MyPost Business. It’ll save you time by using the original label with all customers details pre-populated. You can also reconcile the value of the returns to see how this is contributing to your parcel sending costs.

Once your completed Business Credit Account application is received, we will assess your application. This process may include undertaking credit checks and analysing financial information. Security, in the form a personal guarantee and/or bank guarantee, may be required in some cases. It will usually take up to three working days before an account is issued to approved applicants.

The notification is sent by email and may sometimes end up in email junk folders, so please check and add Australia Post to your safe senders list. If your application is urgent, however, please contact our Business Credit Account team directly by emailing newcreditaccount@auspost.com.au

When returning a parcel, you can easily reuse the packaging that your item was delivered in. If it was delivered in a satchel, it’s as easy as turning it inside out. If it’s a carton or box, just repack your item and place an address label over the existing one.