1. Understand your parcel’s journey
When you expect your parcel to travel directly from Point A to Point B, it can be alarming to see it at Point C. But a parcel’s journey isn’t always straightforward. For your parcel to reach you quickly and cost-efficiently, Australia Post relies on a sortation facility that could be located in a different area to where the sender and receiver are. Once it leaves the sortation facility, it goes straight to your delivery centre and then to you.
2. Consider more than one delivery option
Christmas is too busy a season to spend time waiting around for a parcel so make full use of our delivery options. One option is to ask the sender not to request a signature on delivery so we can leave the parcel at your address if it’s safe to do so. Another option is to sign up with MyPost for a free 24/7 Parcel Locker*. There’s also MyPost in-transit redirection and Safe Drop if either suits you better.
3. Know what to do with damaged goods
No one likes receiving a parcel in less than pristine condition, more so if it’s a Christmas gift. If your parcel was securely packed but got damaged on its way to you, we’ll be more than happy to help. Just bring the packaging and contents to your nearest Post Office for a damage assessment and we’ll get it sorted for you.
4. Calculate your parcel’s estimated delivery date
Anticipation can quickly turn into disappointment when a parcel doesn’t arrive on its estimated delivery date. Manage your expectations by using our Tracking app to keep tabs on your parcel’s journey or using our delivery times calculator to work out a rough delivery date. And if you’ve signed up for Safe Drop, keep a look out for a notification card.
5. Check our opening hours
As much as possible, we try to operate all our 3,500 Post Offices nationwide to similar opening hours. However these hours can vary according each Post Office’s extended trading hours and on weekends or public holidays. So check the opening hours of your closest Post Office before turning up with an armload of parcels.
6. Use our online tracking tool
After spending hard-earned cash on an online purchase, it’s perfectly reasonable to want to keep an eye on its journey to you. This is why we have an online tracking tool on our website that indicates the last facility your parcel has passed through and an estimated delivery date. If you’re a frequent online shopper, consider signing up for MyPost for free to receive text and email updates on the status of your parcel.
7. Know your delivery deadlines
While we’d love to be delivering gifts right up to Christmas Day, we’ll leave that job to Santa. To make doubly sure you won’t miss the cut-off date for deliveries, check our holiday trading and delivery schedule and last posting dates for cards and parcels to both domestic and international locations.
8. Shop smarter with Shipster
If you’re planning to shop up a storm this Christmas, the wise idea would be to sign up with Shipster. With its wide range of retailers, you’ll enjoy free shipping on eligible orders# as well as an easier and more affordable online shopping experience
9. Cross the delivery line with ShopMate
No more wishing you could shop at online stores that only ship in America. A ShopMate delivery address will open the door to brands and products that aren’t available locally and deliver them to your doorstep in Australia.
10. Get on top of Christmas with our gift range and holiday guide
Stumped for gift ideas yet again? Our gift range and gift guide will get the ideas flowing. And if you’re hosting your first Christmas lunch or dinner this year, we have more than a few good décor and entertaining tips to take the festivities up a notch!
11. Pen a letter to Santa
Christmas is about traditions and an old favourite is the letter to Santa. And to get your children started, we’ve created a lesson plan and downloadable decorative templates so they can handwrite their letter to him. Once it’s posted, they can track its progress through our interactive Santa Mail Tracker.
12. Put your mail on hold
Many people take their longest break of the year over Christmas and return to an overflowing mailbox. That isn’t the message you want to be sending when you aren’t home. By signing up for our Hold Mail service, we’ll keep your mail for up to 12 months and deliver it to you when you get home.