12 tips for getting an early start on Christmas

Buying and sending gifts, mailing cards and preparing to go on holiday are part and parcel of Christmas. Yet this lead-up to the festivities can often be a stressful time for many so we’ve pulled together a quick guide to getting organised this Christmas. 

Speaker 1: Hi, I'm Diego.
Speaker 2: And I'm Zunshyne.
Speaker 1: I'm an agent here at the Melbourne Customer Contact Centre.
Speaker 2: And I work out of our Brisbane Customer Contact Centre.
Speaker 1: Now, Zunshyne, we're here to talk about a couple of customer inquiries. You ready for this?
Speaker 2: I'm absolutely ready.
Speaker 1: Brilliant. Our question is from Skater McSkaty: ‘Heya. Just bought a new skateboard from Surfers Paradise. I see that the item is now in Granville, but I'm in Melbourne.’
Speaker 2: Do they drink coffee?
Speaker 1: Probably.
‘Now, has my skateboard gotten lost?’
Speaker 2: Well that's a really good question. No, your skateboard hasn't gotten lost. Basically what happens is it doesn't go from A to B anymore. We try to get customers parcels to them as quickly as possible, so we now have massive sortation facilities. It'll go from where it was posted to that sortation facility, and it will send it straight to your delivery centre, and it'll be on its way to you.
So for more information...
Speaker 1: Look down here.
 

1. Understand your parcel’s journey

When you expect your parcel to travel directly from Point A to Point B, it can be alarming to see it at Point C. But a parcel’s journey isn’t always straightforward. For your parcel to reach you quickly and cost-efficiently, Australia Post relies on a sortation facility that could be located in a different area to where the sender and receiver are. Once it leaves the sortation facility, it goes straight to your delivery centre and then to you.

Speaker 1: Hi, I'm Matt.
Speaker 2: Hi, I'm Zarkah
Speaker 1: We currently work in the Customer Contact Centre down in Melbourne.
Speaker 2: We've got some questions from you guys, from Faster Much Faster. ‘Just read that your estimated delivery timeframe is one to three days. It's now day four, and I haven't seen my parcel. When is it going to arrive?’
Speaker 1: That is a great question. There are two options here. The first one is, you can use that tracking number you have been given to track this on our website. Or, you can use our postage calculator to work out a rough delivery date. For more information, please click the link below.

2. Consider more than one delivery option

Christmas is too busy a season to spend time waiting around for a parcel so make full use of our delivery options. One option is to ask the sender not to request a signature on delivery so we can leave the parcel at your address if it’s safe to do so. Another option is to sign up with MyPost for a free 24/7 Parcel Locker1. There’s also MyPost in-transit redirection and Safe Drop if either suits you better.

Speaker 1: Hi. I'm Zarkah
Speaker 2: And I'm Diego, and I work at the Melbourne Contact Centre.
Speaker 1: So do I. We're here today to discuss some of your questions. From Not Happy Jenn. ‘Hey, my parcel arrived in the post today and it's completely damaged. Who do I need to contact?’
Speaker2: I'm really sorry this has happened Jenn, but don't worry. We're more than happy to help. Just take all the contents and the packaging to your closest Post Shop. They will do a damage assessment and then we'll be giving you a buzz to let you know what the outcome is. If you have any more questions, where do you check?
Speaker 1: Click the link below.
 

3. Know what to do with damaged goods

No one likes receiving a parcel in less than pristine condition, more so if it’s a Christmas gift. If your parcel was securely packed but got damaged on its way to you, we’ll be more than happy to help. Just bring the packaging and contents to your nearest Post Office for a damage assessment and we’ll get it sorted for you.

Speaker 1: Hi, I'm Matt.
Speaker 2: Hi, I'm Zarkah
Speaker 1: We currently work in the Customer Contact Centre down in Melbourne.
Speaker 2: We've got some questions from you guys, from Faster Much Faster. ‘Just read that your estimated delivery timeframe is one to three days. It's now day four, and I haven't seen my parcel. When is it going to arrive?’
Speaker 1: That is a great question. There are two options here. The first one is, you can use that tracking number you have been given to track this on our website. Or, you can use our postage calculator to work out a rough delivery date. For more information, please click the link below.
 

4. Calculate your parcel’s estimated delivery date

Anticipation can quickly turn into disappointment when a parcel doesn’t arrive on its estimated delivery date. Manage your expectations by using our Tracking app to keep tabs on your parcel’s journey or using our delivery times calculator to work out a rough delivery date. And if you’ve signed up for Safe Drop, keep a look out for a notification card.

Speaker 1: Hi. My name is Zakah, and I'm an online agent for Australia Post Customer Contact Centre, and we've got some questions from you guys.

From That's a Waste of Time. ‘Just been down to the local Post Office, and the thing was shut. Thought most Post Offices were open on Saturday arvo. What gives?’

Australia Post has over 3,500 Post Offices Australia-wide. Usually our Post Offices try and operate at a similar timeframe. However, in circumstances such as extended trading hours, weekends, and public holidays, our timeframes vary. If you require further information in regards to our opening hours, click the link below.
 

5. Check our opening hours

As much as possible, we try to operate all our 3,500 Post Offices nationwide to similar opening hours. However these hours can vary according each Post Office’s extended trading hours and on weekends or public holidays. So check the opening hours of your closest Post Office before turning up with an armload of parcels.

Zarkah: Hi, I'm Zarkah

Diego: And I'm Diego. I work here at the Melbourne Contact Centre.

Zarkha: And so do I. So we're here today to answer some of your questions. From Jez. ‘A parcel I sent my mum in Broome was supposed to arrive yesterday, is there a way of finding out where it's located?’

Diego: 100% Jez, definitely, go check out our website and on there is an online tracking tool. There will tell you the last facility that your parcel passed through, as well as give you an indication of when you should expect it. Now Jez, if you're like me and order a lot online, definitely check out our free MyPost system. There it'll give you up-to-date notifications by SMS and email, to let you know when you should expect your parcel. But if you have any more questions, as always, click the link below.

6. Use our online tracking tool

After spending hard-earned cash on an online purchase, it’s perfectly reasonable to want to keep an eye on its journey to you. This is why we have an online tracking tool on our website that indicates the last facility your parcel has passed through and an estimated delivery date. If you’re a frequent online shopper, consider signing up for MyPost for free to receive text and email updates on the status of your parcel.

7. Know your delivery deadlines

While we’d love to be delivering gifts right up to Christmas Day, we’ll leave that job to Santa. To make doubly sure you won’t miss the cut-off date for deliveries, check our holiday trading and delivery schedule and last posting dates for cards and parcels to both domestic and international locations.

8. Shop smarter with Shipster

If you’re planning to shop up a storm this Christmas, the wise idea would be to sign up with Shipster. With its wide range of retailers, you’ll enjoy free shipping on eligible orders# as well as an easier and more affordable online shopping experience

9. Cross the delivery line with ShopMate

No more wishing you could shop at online stores that only ship in America. A ShopMate delivery address will open the door to brands and products that aren’t available locally and deliver them to your doorstep in Australia.

10. Get on top of Christmas with our gift range and holiday guide

Stumped for gift ideas yet again? Our gift range and gift guide will get the ideas flowing. And if you’re hosting your first Christmas lunch or dinner this year, we have more than a few good décor and entertaining tips to take the festivities up a notch!

11. Pen a letter to Santa

Christmas is about traditions and an old favourite is the letter to Santa. And to get your children started, we’ve created a lesson plan and downloadable decorative templates so they can handwrite their letter to him. Once it’s posted, they can track its progress through our interactive Santa Mail Tracker.

12. Put your mail on hold

Many people take their longest break of the year over Christmas and return to an overflowing mailbox. That isn’t the message you want to be sending when you aren’t home. By signing up for our Hold Mail service, we’ll keep your mail for up to 12 months and deliver it to you when you get home.

Extra tips for online shopping security 

  1. Ensure the seller uses a secure payment system by looking for a locked padlock icon and ‘https’ at the start of the URL.
  2. Make purchases via a secure payment method such as PayPal, BPay or your credit card. 
  3. Keep a record of your transactions and any email correspondence. 
  4. Never share your personal information and don’t make a direct payment to the seller’s private bank account just to get a ‘better deal’.

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