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Check our destination guide for postal restrictions and requirements

An update on our pre-departure customs clearance process

From 1 March 2023, there is an additional change to pre-departure customs clearance process due to European Union Import Control System (EU ICS2).


The following items are prohibited from importation, meaning they won't be allowed to enter the destination country, territory or region.

To check which items are considered dangerous and prohibited for sending from Australia, download our dangerous goods guide (1.2MB).

  • Animals and animal products
  • Arms and ammunition - parts and accessories thereof
  • Croatian currency
  • Explosives, matches and certain combustible preparations
  • Inorganic chemicals
  • Minera; fuels and oils
  • Medicine with an expired use-by date
  • Miscellaneous chemical products
  • Organic chemicals
  • Pharmaceutical products
  • Plastics and articles thereof
  • Printed articles, books, newspapers- offensive by nature
  • Seeds and fruit

Import restrictions

If an item is subject to import restrictions, it means that provisions must be met before it will be released from customs in the destination country, territory or region.

We recommend you confirm import restrictions with local authorities before posting:

  • Alcoholic fluids
  • Animal products
  • Bees, leeches and silk worms
  • Beverages
  • Books, brochures, newspapers, printed matter
  • Cereals and milling industry products
  • Coins
  • Cosmetic and toilet products
  • Fertilizers
  • Game machines
  • Jewellery, imitation
  • Measuring Instruments
  • Machines for games, toys
  • Natural or cultured pearls
  • Narcotics
  • Imitation Jewellery
  • Pharmaceutical products
  • Plants and plant products
  • Precious stones, metals and articles thereof
  • Seeds
  • Rubber articles
  • Tobacco
  • Toys
  • War Materials

Personal use items

Croatia admits duty-free articles for the personal use of the addressee to the value of 300 Kunas (approximately $60).

Okay to send? Send responsibly.

As the sender, it's your responsibility to make sure your items don't break any laws or rules – both within Australia and in the destination country.

Restrictions and conditions can change at short notice so the information on this page should be used as a guide only. For the latest information, you should check the UPU prohibitions & restrictions (PDF 3.2MB) or contact the destination country's customs, postal trade or government authority.

It's also your responsibility to check if the destination country imposes any duties, taxes, brokerage fees or any other fees on the item you're sending. If you're unsure, please contact the consulate office of the destination country.

Special documentation

In addition to our customs forms, authorities in the destination country, territory or region require further documentation for some items.

Customs declarations must contain all information needed to assess duties, taxes and controls.

All commercial goods must include an invoice attached to the customs declaration. Croatia requires a Certificate of Origin for some goods.

Delivery locations & exclusions

Before sending to this destination, it’s worth noting a few more details about our international delivery services.

Delivery locations & exclusions data (Personal)

  • International Express (carried via the EMS network) - Parcels deliver to all destinations
    International Express - Parcels does deliver to a Post Office Box and Poste Restante.
  • International Express - Letters service
    The guaranteed service is available only from designated postcodes in Victoria, South Australia and Tasmania.

For more information from the overseas carrier, check the Hrvatska posta website.