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Check our destination guide for postal restrictions and requirements

An update on our pre-departure customs clearance process

From 1 March 2023, there is an additional change to pre-departure customs clearance process due to European Union Import Control System (EU ICS2).


The following items are prohibited from importation, meaning they won't be allowed to enter the destination country, territory or region.

To check which items are considered dangerous and prohibited for sending from Australia, download our dangerous goods guide (1.2MB).

  • Aerated and mineral waters
  • Animals and animal products
  • Arms and ammunition
  • Animal, or vegetable fats and oils
  • Alcohol and beverages
  • Articles of iron and steel
  • Articles of apparel/clothing accessories- soiled
  • Aircraft, spacecraft or part thereof
  • Bees, leeches, silk worms, parasites, destroyers of noxious insects intended for the control of those insects, and flies of the family Drosophilidae for biomedical research exchanged between officially recognized institutions
  • Clocks and watches
  • Coffee and tea
  • Cereals
  • Electrical machinery
  • Furniture, bedding and matresses
  • Foodstuffs, prepared
  • Footwear
  • Fruit and nuts
  • Fertilizers
  • Hides and fleeces
  • Inorganic and organic chemicals
  • Lac, gums and resins
  • Miscellaneous manufactures articles
  • Miscellaneous chemical products
  • Mineral products
  • Non-Austrian games of chance
  • Optical, photographic, cinematographic and measuring products
  • Photographic or cinematographic products
  • Printed articles, books and brochures- offensive by nature
  • Pharmaceutical products
  • Raw hides and skins
  • Toys, games and sport requisites
  • Textile articles; wool, cotton
  • Vegetable products
  • Vehicles, other than railway/tramway
  • Wood and articles of wood
  • Weapons
  • Wood untreated

Import restrictions

If an item is subject to import restrictions, it means that provisions must be met before it will be released from customs in the destination country, territory or region.

We recommend you confirm import restrictions with local authorities before posting:

  • Alcoholic beverages
  • Animal products
  • Clothing- soiled
  • Drugs and medicines
  • Foodstuffs
  • Fertilizers
  • Fruit and vegetables
  • Human remains (including ashes) - must be sent as insured parcels
  • Jewellery
  • Metals, precious, and items made from them
  • Narcotics
  • Natural therapeutic products
  • Phytosanitary products
  • Pornography
  • Pharmaceutical products
  • Plants and parts of plants
  • Radio and television apparatus
  • Raw materials used in the production of drugs
  • Seeds
  • Salt
  • Spirits
  • Tobacco and tobacco products
  • Wines
  • Watches and clocks
  • Weapons and parts
  • Wool and cotton woven fabrics

Okay to send? Send responsibly.

As the sender, it's your responsibility to make sure your items don't break any laws or rules – both within Australia and in the destination country.

Restrictions and conditions can change at short notice so the information on this page should be used as a guide only. For the latest information, you should check the UPU prohibitions & restrictions (PDF 3.2MB) or contact the destination country's customs, postal trade or government authority.

It's also your responsibility to check if the destination country imposes any duties, taxes, brokerage fees or any other fees on the item you're sending. If you're unsure, please contact the consulate office of the destination country.

Special documentation

In addition to our customs forms, authorities in the destination country, territory or region require further documentation for some items.

Commercial goods must include two copies of the original invoice. European Union standards govern all documentation.

Delivery locations & exclusions

Before sending to this destination, it’s worth noting a few more details about our international delivery services.

Delivery locations & exclusions data (Personal)

  • International Express delivery to all cities and towns
    International Express (carried via the EMS network) - Parcels delivers to Post Office Boxes and to Poste Restante (PO Counter delivery).

For more information from the overseas carrier, check the Austrian Post AG website.