Free 12-month mail redirection for special circumstances

Free 12-month mail redirection for special circumstances

If you’re in charge of a deceased estate, or are a victim of domestic violence or a natural disaster within Australia, you may be eligible for a free 12-month mail redirection.

A free 12-month mail redirection is available to:

Victims of domestic violence

Family and domestic violence is the biggest cause of homelessness in Australia. It isolates victims from their support networks, local communities and social services. If you need help staying connected, we'll make sure your mail still gets to you.

Victims of natural disasters

You may be eligible for a free 12-month mail redirection if a major natural disaster impacts your mail delivery (personal mail only). We'll let affected residents in the region know if this is available to them.

Caretakers of deceased estates

To apply, you must be the executor or administrator of the estate (or a family member if these roles were not appointed).

How to apply for a free 12-month mail redirection

Apply in-person at any Post Office in Australia. You'll need to bring:

  • Completed mail redirection form (also available at Post Offices)
  • Individual proof of identity
  • For deceased estates: copy of the grant of probate or letter of administration

  • For victims of domestic violence: either an intervention order, statutory declaration from the police, or notice on an approved letterhead from a supporting agency.

  • For victims of a natural disaster: your ‘from’ address ID must show an address  within the region of the natural disaster, as declared by Australia Post

If you need to continue your redirection longer than 12 months, personal rates apply.