Free mail redirection for up to 12 months is available to the following people:

Victims of domestic violence

You can receive up to 12 months of free mail redirection to help you stay connected and ensure your mail arrives at your new address. You can also sign up for a free PO Box for up to 23 months to protect your privacy and not reveal your new address.

Caretakers of deceased estates

To apply, you must be the executor or administrator of the estate (or a family member if these roles were not appointed).

Impacted by natural disasters

You may be eligible for up to 12 months free mail redirection if a major natural disaster impacts your mail delivery. We’ll let affected residents in the region know if this is available to them.

How to apply

You can apply in-person at any Post Office in Australia. Please make sure you bring the following documentation with you:

All

In addition, you’ll need to bring the following to prove your claim for free services

  • For victims of domestic violence: Please note if you also wish to access a free PO Box to protect your privacy and not reveal your new address, you will need to fill out a PO Box application form (PDF 3.5MB).

     

  • For victims of a natural disaster: your ‘from’ address ID must show an address within the region of the natural disaster, as declared by Australia Post
     

  • For deceased estates: a copy of the grant of probate or letter of administration showing that the person lodging the application is an executor or administrator of the estate, or a family member if no executor or administrator has been appointed

If you need to continue your mail redirection for longer than the free service period, please note that applicable rates will apply.