2. Activate it
Get the card ready before you pass it on. We'll send an email with instructions.
3. Gift it
Your lucky recipient can use it wherever Visa is accepted.
Price and service fees
|Card purchase price
Load amount between $20 and $500.
Total minimum cost: $25.95 / Maximum: $505.95
|Getting your balance - SMS||
Cost$0.25 per SMS
|Balance and transaction history - online||
|Balance and transaction history - phone||
FREE via the automated voice service
$4 to speak with customer service representative
|Foreign currency conversion||
3% of the total transaction amount in AUD
$4 to speak with customer service representative (Not applicable for calls to access dispute resolution system.)
Using your card
Making a purchase
When making online purchases:
- Enter the 16 digit card number and expiry date on the front of the card
- If you're asked for the CVV number, this is the 3 digits on the back of your card in the signature panel
- If you're asked for a cardholder name, enter "Gift Cardholder"
When making in-store purchases:
- Select CR (credit)
- Sign your purchase receipt
- Each time you use your card the purchase amount is automatically deducted from your card balance
Checking your balance
You can check your balance or account activity anytime - online, over the phone or by SMS.
- Online: Check your balance and transaction history for free
- Phone: Call 1300 882 094 for the free automated voice service or to speak with a customer service representative ($4 fee applies)
- SMS: Text "POST BALANCE" followed by your 16 digit card number (on the front of your card) to 0457 777 678 (0457 77 POST) ($0.25 fee applies).
Include the spaces as follows: "POST BALANCE 1234567812345678".
Please ensure you have not blocked caller ID when you do this.
Make sure you know your card balance before you shop. If you try to purchase an item of greater value than your card balance, your card will be declined.
View our FAQs below or read the terms and conditions
Alternatively, call Gift Card Customer Support on (+61) 1300 882 094, between 8am and 6pm Monday to Friday excluding national public holidays (call service charges may apply).
Frequently asked questions
- * Excludes ATMs, over the counter at financial institutions and merchants who elect not to accept Visa Prepaid Cards. Merchants or other providers may impose limits on use of the Card.
- Authorisations may be declined at some merchants (such as gambling merchants or merchants who choose not to accept Visa Prepaid cards). We are not liable in any way when authorisation is declined for any particular transaction except where the authorisation has been declined because of an act or omission on our part. The Australia Post Visa Prepaid Gift Card can be used for purchasing goods and services where Visa Prepaid cards are accepted for electronic transactions (excluding transactions at ATMs or over the counter at financial institutions).
- Conditions, limits and fees apply. The Load&Go Visa Prepaid Gift Card is issued by Heritage Bank Limited ABN 32 087 652 024 AFSL/ACL No. 240984. Read the full terms and conditions before purchase and first use.