Getting ready for Christmas

With all the changes we’ve faced this year, it’s safe to say this Christmas will be unlike any we’ve had before. We’re getting ready for the busy festive season ahead, and want to help you plan as well.

Get ready early

We’re working hard to deliver your letters and parcels as safely and quickly as possible, but delivery for Christmas will take longer this year as we manage the impacts of COVID-19 and more parcels than ever before.

Sending as early as you can, and by the dates advised following, means your letters and parcels will have the best chance of arriving in time for Christmas. We’ll still deliver items sent after these dates as quickly as possible, but it will be difficult to get them to their destinations by Christmas.
 

Receiving parcels

Keep track of international orders

Online shopping is a global activity, particularly around the big cyber sales, so it’s important to be aware of how long you should expect for your overseas parcels to be delivered to you.

Always check the delivery timeframes advised by the online retailer you’re purchasing from if you need your item by a particular date.

We're continuing to receive and deliver mail and parcels from international postal operators, but there are delays from most destinations.

More ways to prepare

A Post Office in your pocket

Have one less stress this Christmas by keeping track of your online shopping. Use our free mobile app to track your eligible parcels, redirect them on the go4, get up to date delivery notifications and more5.

Pay flat postage rates based on size

Sending under 5kg in Australia? Enjoy flat postage rates based on size when using our packaging range.

Consider using our recycled packaging range this Christmas.

Unsure how to pack your parcel?

We get that sometimes packing can be a little tricky, especially when your item is difficult to wrap. Discover tips on packing your parcel.

Print your postage from home

Create labels using your MyPost account. Pay for and print labels at home, then you’re ready to post your parcels. Postage from $8.95.

Making returns easy this Christmas

Bought a gift for someone special this Christmas that isn’t quite right? You can return your parcel at a variety of locations, including Post Offices, free 24/7 Parcel Lockers6 and Street Posting Boxes.

Going away this Christmas season?

We’ll hold your mail for you and deliver it when you return to your home or business.

Get your business ready for the Christmas peak

We’re working closely with businesses to help them manage record sales volumes this Christmas.

Get your business ready for peak

In a year like no other, it’s never been more important to prepare your growing business for the 2020 peak holiday shopping season. Here are the most important things to do right now – to reduce the risk of delivery delays and provide a positive customer experience.

How are eCommerce leaders preparing for peak?

In the wake of significant online shopping growth, the 2020 peak holiday shopping season is likely to be bigger than ever. We talk to Booktopia about how they’re planning to manage the next surge in demand.

Stay updated

Check our website regularly for the most up-to-date Christmas advice, and see our Coronavirus impacts page for updates on delays.

Talk to our team. We're here to help.

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Get in touch from Monday to Friday, except national public holidays.

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1 Courier Post only available in selected metro retail stores.

2 Economy Air Parcels are only available to New Zealand, China, Hong Kong and the United Kingdom from 28 September 2020 via MyPost Business and at retail stores.

3 Economy Air Letters are not available to all destinations in this zone, as it includes suspended destinations due to coronavirus related disruptions. Please check if Economy Air Letters is an available service to your destination on our coronavirus international updates page.

4 Our redirection service is only available for parcels in transit when the sender has included your registered email address, mobile phone number or Australia Post customer number in the information they’ve given us, and that have been addressed to a street address.

5 Track events will vary depending on the service used and how your item is lodged and delivered. Learn more about our tracking service.

6 Terms and conditions apply. Collection time limits apply. You have 48 hours to collect your parcel once it has arrived at a Parcel Locker, or 10 business days to collect once it has arrived at a Parcel Collect (Post Office) location. Post Offices will accept parcels up to 22kg and not greater than 105cm in one dimension. Letters and standard mail that can be delivered to your letterbox, including Express Post letters, will not be accepted. Please refer to the full terms and conditions at auspost.com.au/parcellockers for further details.