Temporary suspension of Priority Letters

Due to the significant impacts of COVID-19, the Priority Letters service is temporarily unavailable from 1 June 2020 until further notice.


A temporary alternative Priority timetable is available for Domestic letter with tracking Imprint.


Please note: web page and documents may not yet reflect this change.


Tracking and reporting

Track individual items online or access data extracts for the delivery status of multiple items.1

Compensation for loss or damage

Up to $100 compensation for loss or damage, with the option of adding Extra Cover for a fee.2

Tracking notifications

Opt in to email and SMS tracking notifications (PDF 423kB) at no additional cost.

What can I send?

Domestic letter with tracking Imprint is a service for sending documents or similar flat and flexible items. Examples of acceptable items include:

  • licences or ID cards
  • tickets
  • debit and credit cards
  • membership or loyalty cards
  • SIM cards
  • gift cards

The minimum mailing volume is 10,000 items annually. Please note that this service is available on a contract basis only and is subject to pre-approval.3 

How it works

Each letter has an article ID and a two-dimensional barcode. When the barcode is scanned, data is captured about the item as it travels through our delivery network to the recipient.

With our Imprint service, you create your own unique barcode based on our specifications and print it onto your mail articles. That way, each item is linked to your account, making it easy to track the status of multiple items at once.

Get started

This service is available to customers on a contract basis only. To qualify, you must:

  • be sending acceptable content types
  • be able to generate and print GS1 DataMatrix (2D) barcodes
  • lodge a minimum of 10,000 items per year. There is no minimum quantity of items per lodgement
  • lodge at the approved lodgement facilities


Account customers

To get started, contact your Australia Post account manager.

New customers

Don't have an account? No problem. Apply for a Business Credit Account now.

Sending smaller volumes?

If you’re sending fewer than 10,000 items annually, use Domestic letter with tracking prepaid envelopes, which are available individually or in packs of 10.

The number of tracking scans will vary depending on how and where the envelope is lodged, processed and delivered. The envelope may receive a tracking scan: at a processing facility, if processed by automated mail processing equipment; or on delivery, where a tracking scan can be captured.

2 Additional charges apply. Extra Cover provides you with cover for the specified value of your item (up to $500) if your item is lost or damaged while being carried by Australia Post. Learn more about Extra Cover.

3 Content samples must be provided for approval prior to using the service. This will occur before a contract is issued.