Why promote the Australia Post App?

The app gives customers one place to manage all their deliveries by enabling them to:

Track deliveries which have been automatically added – so they don’t have to find or remember their tracking number.

Receive secure push notifications in real time and see the estimated delivery date.

Redirect a parcel to a Post Office, Parcel Locker, PO Box or a different street address.

Request to have eligible parcels left in a safe place if they’re not home, and set this as their default preference.

Australia Post App users are 20% less likely to contact us. This may be because they are more informed and updated on their delivery – visiting ‘track’ 3.6 times more often than web-only users1.

The app is available on Android and iOS devices, including mobiles, tablets, Apple Watch and Android Smartwatch.

Get started

Four ways you could help promote the app are:

When you send the delivery confirmation or tracking email.

On the confirmation screen at checkout.

Through a dedicated email campaign.

On your website's FAQ or shipping page.

Add download links to your website

To embed a link for customers to download the app from your website, simply add the source code into the CSS. This gives you an idea of what it will look like:

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The Delivery Experience Report 2021 – Australia Post