Now the small fulfilment team can bulk upload orders and send customers parcel tracking details so they can receive delivery notifications.2 In one simple portal, they can print labels, pay for postage and book parcel pickups.3
“During our peak period, we were sending 150 orders a day. MyPost Business helps us get those out the door quicker, that’s for sure,” says Tony.
Saving on sending
According to Tony, postage is a significant eCommerce cost to the business – “our fourth biggest operating cost,” he says. However, shifting to MyPost Business means they are able to save more on postage the more they send.1
Mortels charges a flat-rate shipping fee of $15, Australia-wide. Now the company qualifies for Band 5 savings with MyPost Business, they save up to 40% when sending within the same city.1 “Before the savings, and using flat-rate packaging, that often meant losing money on delivery,” he explains.
“Now, we know exactly what each order will cost. And we’re also saving so much time… and time is money!”
Proudly flying the local flag
Mortels is committed to locally-made quality – and that belief in ‘putting locals first’ includes their decision to ship with Australia Post.
Like many Australian-based ugg boot manufacturers, Mortels has been challenged by cheaper imports.4 However Tony says he plans to keep the ‘Australian Made’ banner flying.
“We own our supply source for obtaining raw materials. And we manage the economies of scale very carefully. We have a very low reject rate on our products because everyone in the business cares about the quality. Every ugg boot passes through eight pairs of hands before it enters the store.”
After almost 30 years growing the family business, Tony says having a strong relationship with his local Australia Post manager has made all the difference. “We can call him with any questions. I know he’ll help us get the best out of our services – and that helps me keep our customers happy.”