How to access the Australia Post Business Support Portal
If you’re a Parcel Contract customer, you’ll have access to the Business Support Portal, or BSP. This is usually the fastest way for businesses to raise an enquiry or seek help on any questions.
Use your details to log in and manage your enquiries in one place, and have simple questions answered straight away. You can track, redirect or recall a parcel in transit, or check its status. For other questions, there’s also a chatbot to help answer them within the BSP.
Support for StarTrack customers
For businesses using StarTrack, you can manage your parcels and freight, pick-up bookings and Track & Trace using the my StarTrack Online portal. Your customers can also access the Track & Trace tool online to track their own parcels.
Sharing this tool at the time you send your customers their tracking details may reduce enquiries to your own support teams during peak periods.
How to track a parcel using the AusPost app
A great tool to help shoppers manage and track their own deliveries is the AusPost app. By encouraging your customers to download the app, they’ll enjoy a smoother delivery experience with better visibility of their parcels in the network.
91% of shoppers say they track their parcels1 and website trackers are three times more likely to contact the retailer about a delivery issue than app users – who will self-serve. Anything that leads to a reduction in queries to your support teams during peak season is no doubt a great help!
Customers can use the app to:
- Quickly and easily track a parcel
- Get delivery estimates
- Request safe drop2
- Add a Parcel Locker or another Collection Point
- Redirect a parcel – even while they’re in transit3
Other ways to stay updated
View our website for important service updates, including domestic and international delivery estimates, and tools and resources for managing eCommerce peak season. Be sure to subscribe to our Building Business newsletter to get the latest updates in your inbox each month.
Our LinkedIn page will also be used to share important news or disruptions and our YouTube channel contains how-to videos on a range of topics including ‘How can I save money sending packages?’ and ‘How to send a parcel using MyPost Business’. Or, you can visit a local Post Office for in-person support.
If you still have questions, reach out to our support team on the below details (Monday to Friday, excluding national public holidays).
- For Business customers: 13 11 18 from 8am-6pm local time
- From overseas: +61 3 8847 9980 from 7am-6pm AEST
- For StarTrack: 13 23 45
- Or you can book an interpreter or get 24-hour calling assistance if you’re hearing or speech impaired, details on our website.
Be sure to bookmark your preferred support option, to ensure you can always find it quickly and easily, as we work together to deliver another bumper peak season for your business and customers.