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Legislation in the US and China requires that Electronic Advance Data be provided for all parcels entering the country. This means that customs information—about the sender, receiver and parcel contents—is captured digitally and sent ahead to Customs at the destination.

We capture this customs information over the counter at the Post Office, or via online sending solutions like MyPost Business and eParcel. If we’re unable to capture the customs information digitally for a parcel, there may be delays in processing it through Customs in the destination country.

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You can find your customs declaration number on your original postage receipt or under the barcode of your customs declaration form.

If you’ve sent a parcel overseas, we’ll need this number in order to track your parcel.

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Duties charged to recipients of international mail items are determined by the destination country. As we have no control over these charges we are unable to advise what duties may apply.

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Some countries have their own regulations or restrictions regarding what they’ll accept, and some items shouldn’t be posted overseas at all.

If you’re unsure as to whether your item can be posted, please refer to the International Post Guide for the destination country. You may also wish to check out the following information:

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When mail is held for an extended period or delayed by customs or quarantine authorities, they’ll get in touch with the addressee directly via a written letter to let them know.

If you see the tracking status ‘possible delay’ when tracking your item or in tracking notifications, this might also indicate that your item has been delayed by customs. If your item is experiencing significant delays, please log an enquiry with the postal service that you lodged the item with.

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Incoming international items
While Australian customs authorities will try to process all parcels as fast as possible, it may take up to 15 days to complete.

If duties are payable or there are other reasons your item needs to be held, it may take longer to be released. If this happens, they’ll let you know directly.

Outgoing international items
Unfortunately, we cannot provide any advice regarding how long a parcel you’ve sent overseas will take to be cleared by an overseas customs authority. The recipient of the item can contact their local customs authority for further assistance or clarification on clearance times.

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FAQ

What will happen if Electronic Advance Data (EAD) isn’t captured for the parcel I’m sending to the US or China?

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Where can I find the customs declaration number for an item I sent overseas?

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I have sent an item to an international destination. Why is the recipient being charged duties?

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How do I know if there are any restrictions on the goods I’m sending to an international destination?

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How will I know if my international parcel is being held in customs?

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How long will customs take to clear my parcel?

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