MyPost Business updates that will save you (and your customers) time

Key updates to simplify sending

With a MyPost Business account, your parcels earn you savings and smart sending tools save you time.

MyPost Business is always evolving, as we implement ways to make it faster and simpler for eCommerce businesses to send around Australia and to more than 220 international destinations.

We’re excited to share the latest MyPost Business features designed to improve the sending experience and help your eCommerce business save time and money.

No more signing shipping labels

In an update that will save lots of time in the creation of shipping labels, you no longer need to physically sign the Aviation Security and Dangerous Goods Declaration on labels. This applies to parcels sent via MyPost Business online, both domestic and international.

You still need to declare that the items do not contain dangerous goods when creating a shipping label online. For parcels being sent within Australia, this will add an acknowledgement that the items aren’t dangerous, while international shipping labels will auto-populate the sender’s name into the signature field.

Smoother returns with instore printing and MyPost Business satchels

Making returns easier provides a better shopping experience for your customers. 

When you send your customer an Australia Post return label, they can now show the QR code at their local Post Office and the team will print it off. This is much easier for customers who don’t have access to a printer.

Alternatively, your customer can print and attach the label themselves, then either drop the parcel off at their nearest Post Office or at one of more than 20,000 drop off points across the country—including 24/7 Parcel Lockers or street posting boxes.

And to make returns even easier, use our MyPost Business flat rate satchels (PDF 558kB), which have a dual use adhesive strip. This means your customers can easily put their return back in its delivery bag without using new tape. For a better shopping experience, let your customers know they can use the satchel a second time to make a return or to send to anyone, anywhere. A flat rate for domestic parcels under 5kg also helps manage packaging costs upfront.

Plus, if the customer’s email was included on the original label, they will be kept in-the-loop and notified when their parcel’s returned, so they know when to expect a refund.

Sending internationally? It’s easier with address validation and more auto-populating fields

Real-time address validation helps your deliveries get to the right address first time. The MyPost Business address validation tool is now available for almost all international destinations. That means no more guess work when it comes to creating an international shipping label, whether you’re sending to Christchurch, California or somewhere in between.

And we’ve added more auto-populating fields, too. When you’re creating an international shipping label in MyPost Business, simply begin typing the product description – you’ll see the HS tariff code and prohibitions/restrictions fields now auto-populate. And remember, international sending also goes towards Spend & Save.

More integration options to automate your shipping labels

By integrating your MyPost Business account with an eCommerce partner, you can avoid manual processes like writing out customer order details by hand or creating labels one-by-one, and instead create and print shipping labels automatically in just a few clicks.

We’ve added more MyPost Business eCommerce partners, including Interparcel and Smart Send, to our extensive list of integration options – this gives you even more choice when it comes to automating your shipping label printing.

A simpler MyPost Business homepage

It's now easier than ever to find what you need in your MyPost Business portal.

Navigation tabs are now consolidated on the left of your MyPost Business portal homepage, plus there's a new spot for pickups. And to view or download your online transactions for the last 13 months, simply click the 'transactions' tab.

As eCommerce continues to grow, we continue to refine and enhance MyPost Business. Watch this space for our next update.