Sustainability
Sustainability
Avoids CO2e emissions of 667.77t annually; stops the burning of 334,739kgs of coal; and saves 370 trees.
Digital parcel collection notifications
Digital parcel collection notifications
If you have a MyPost account you will receive a digital parcel collection notice, instead of a paper card.
How digital parcel collection notifications work
How digital parcel collection notifications work
If you have a MyPost account1, and we’re unable to successfully deliver your parcel, we won't leave a card anymore. Instead, we’ll send you digital notifications to let you know why it couldn’t be completed, and when your parcel is ready for collection at the Post Office or a nearby collection point.
Don’t worry if your family or friends aren’t MyPost customers, they’ll still get a paper card.
You’ll only receive notifications via the AusPost app, email or SMS. If you use the app, you’ll also get a one-off QR code for that particular parcel.
Simply show the notification, or the QR code (for AusPost app users) and suitable ID at the Post Office to collect your parcel.
Why we're changing
Why we're changing
Faster deliveries
Faster deliveries
Time spent on writing cards is now used to deliver more parcels.
Better experience
Better experience
Digital notifications offer you more timely information than a card.
What you need to do
What you need to do
To receive digital parcel collection notifications, you need to have a MyPost account with up-to-date details, so we can match your parcel to your account.
Add any email addresses that you use for online shopping to your MyPost account. This will help us automatically match other parcels to your account.
You can choose whether you’d prefer to receive digital notifications by email, SMS or the AusPost app by selecting your notification preferences. Some notifications must be sent by email and can’t be turned off, like the Awaiting Collection notification2.
The quickest way to track your deliveries
The quickest way to track your deliveries
Our free mobile app makes it easy to track and manage your deliveries from your smartphone, tablet or smartwatch.
Frequently asked questions
Frequently asked questions
1If we can’t match a parcel to your MyPost account, we'll still leave receive a physical collection card for that item.
2Awaiting collection notifications also include some tracked mail items.
