Four ways to track your item

Talk to our chatbot (via track or help and support)

MyPost account dashboard

Track a passport application or delivery

Visit passports.gov.au to track the progress of your passport application.

Once you’ve completed your application, you can track the delivery of your new passport via our track page – it’ll be delivered via Registered Post. If you don’t have your tracking number or have lost it please call the Australian Passport Information Service on 131 232.

What your tracking status means

When you track your item, you’ll see information like:

  • How it’s being delivered – if you’ve asked us to leave it in a safe place

  • Where in our network it is – ‘It’s on its way’, for example, means your parcel is in transit and on the way for delivery

  • Tracking history – a detailed explanation of each tracking scan event, for example ‘in transit’, ‘product not trackable’ and ‘processing

Visit Help & support to learn what each tracking status means.