Why did my parcel go via another state?
There are a couple of steps involved in getting your parcel to you, and the quickest route may not always be the shortest or most obvious.
Our largest parcel processing centres are in Redbank QLD, Chullora NSW and Sunshine West VIC. We route our interstate parcels through one of these three facilities, which are capable of faster sorting and processing. For example, a regular parcel lodged in QLD destined for SA may be processed through our mechanised facility in Victoria.
If you see what looks like an odd turn in your parcel’s journey, don’t worry. It’s just us taking advantage of sorting capabilities within our processing network in an effort to get your parcel to you as expected.