What your tracking status means
When you track your item, you’ll see information like:
Visit Help & support to learn what each tracking status means.
What if my status hasn’t changed?
‘In transit’ is a good example of a status you may see for a little while when tracking your parcel. This status means your parcel has been posted by the sender, processed by us and is on its way to be delivered, but hasn’t been delivered yet.
The reason you may see ‘in transit’ for a couple of days is because it incorporates a number of “internal” status updates – including your parcel being received at a sorting centre, moving through sorting and processing and being prepared for delivery with a driver.
I think my parcel is missing or late
Over 90% of late items are delivered within 3 business days of their due date.
If you’re concerned your parcel might be missing or lost:
- Visit find a missing item to learn what to do next
- Complete a missing item form so we can investigate.
You may also like to visit our complaints and feedback page.
How long does delivery take?
Our delivery calculator can give you an expected delivery date based on the from and to country or postcode, and the kind of service used to send your parcel.
As a guide, delivery will take:
|Domestic delivery||International delivery*|
Parcel Post – 2+ business days, great for non-urgent items
Economy Sea – 30+ business days
Economy Air – 10+ business days
* Based on sending between metro areas of major international cities. Customs may add to your delivery time. Check the international post guide for rules and guidelines for sending to a particular country.
Why did my parcel go via another state?
There are a couple of steps involved in getting your parcel to you, and the quickest route may not always be the shortest or most obvious.
Our largest parcel processing centres are in Redbank QLD, Chullora NSW and Sunshine West VIC. We route our interstate parcels through one of these three facilities, which are capable of faster sorting and processing. For example, a regular parcel lodged in QLD destined for SA may be processed through our mechanised facility in Victoria.
If you see what looks like an odd turn in your parcel’s journey, don’t worry. It’s just us taking advantage of sorting capabilities within our processing network in an effort to get your parcel to you as expected.